Kerja Sepenuh Masa Associate, Software Solutions, Gaji tinggi SGD 2,400 di ZETTA SOLUTION PTE. LTD. Central Region (Singapore) - Maukerja

At Zetta Solution, we help businesses in Singapore work smarter through technology, cloud-based solutions, and digitalization. Since 2012, we have been building practical software solutions that support real business operations across different industries.

We believe that good software is not just about features — it is also about the people behind it. That is why we are looking for someone who is eager to learn, enjoys solving problems, and wants to grow in a role that combines technology, client communication, and real-world business exposure.

As an Associate, Software Solutions, you will be part of the team that helps clients use our software smoothly and confidently. This role is a great fit for someone starting out in tech, or someone looking to build a strong foundation in software support, troubleshooting, ERP systems, and client-facing work.

If you like figuring things out, helping people, and learning how software works in actual business environments, this could be a great place to start and grow your career.

What You’ll Be Doing

Support Clients with Confidence

• Provide support for our ERP and business software solutions by assisting clients with system-related questions, issues, and requests
• Respond to support calls, messages, and tickets in a timely, professional, and friendly manner
• Guide clients on system usage, basic troubleshooting, and issue resolution
• Follow up on outstanding matters to ensure proper closure and clear communication

Troubleshoot and Solve Problems

• Investigate, test, troubleshoot, and document reported issues
• Work closely with internal teams to identify root causes and recommend next steps
• Escalate issues to the development, project, or management team when needed
• Assist in verifying fixes, updates, and enhancements before communicating back to clients

Keep Systems Running Smoothly

• Support routine system checks and maintenance activities to help ensure stable performance
• Assist with testing and validation when updates, bug fixes, or enhancements are released
• Help track recurring issues and highlight areas where improvements can be made
• Support occasional weekend duty or support arrangements when required

Stay Organized Behind the Scenes

• Prepare and maintain support records, issue logs, reports, and documentation
• Assist with internal support coordination, scheduling, and follow-ups
• Ensure support cases are properly documented for tracking and future reference
• Support day-to-day administrative tasks that help the team run smoothly

Work as One Team

• Collaborate closely with support, project, and development teams to deliver accurate and consistent support to clients
• Contribute ideas to improve workflows, support quality, and internal processes
• Help create a positive and professional support experience for clients across different industries

What We’re Looking For

Education

• Diploma in Computer Engineering, Information Technology, or a related field
• Alternatively, Higher Nitec or above in IT or equivalent qualifications

Skills & Qualities

• Eager to learn and grow in a software support role
• Good problem-solving and analytical skills
• Organized, responsible, and detail-oriented
• Able to communicate clearly and professionally with clients
• Positive attitude, patience, and a service-oriented mindset
• Able to work independently and also collaborate well in a team
• Comfortable handling both support and administrative responsibilities
• Willing to support operational needs, including occasional weekend duty when required

Bonus Points If You Have

• Familiarity with ERP systems or business software
• Exposure to troubleshooting software or system-related issues
• Experience in customer service, helpdesk, or technical support

Why Join Zetta Solution

This is more than just a support role — it is a chance to build real, useful experience in the tech industry.

At Zetta Solution, you will get hands-on exposure to real software cases, real clients, and real business environments. You will learn how systems work beyond the classroom, build confidence in handling users and issues, and gain practical experience that can open doors to future growth.

What You Can Expect

• Hands-on exposure to real software support cases across different industries
• Opportunities to learn how ERP and business systems work in actual business environments
• A supportive team that values attitude, initiative, and willingness to learn
• Broad exposure to client communication, troubleshooting, testing, and coordination
• A strong foundation for future growth into senior support, project coordination, consulting, or other tech-related roles

If you are enthusiastic about technology, willing to learn, and ready to build your career in software solutions, we would love to hear from you.