Kerja Sepenuh Masa, Assistant Manager di General Secretariat Of The NAMLCFTPC - Maukerja

We are seeking a highly motivated and performance-driven Assistant Manager to support the management team in overseeing daily operations, improving business performance, and ensuring the successful execution of organizational objectives. In this role, you will coordinate operational activities, supervise team members, monitor key performance indicators, and assist in implementing strategic initiatives that enhance efficiency, productivity, and customer satisfaction.

You will work closely with department managers, senior leadership, finance, operations, sales, marketing, human resources, customer service, and other cross-functional teams to optimize business processes, manage resources, resolve operational challenges, and support continuous improvement initiatives. The ideal candidate possesses strong leadership, communication, analytical, and organizational skills, with the ability to balance multiple priorities while fostering a collaborative and high-performing work environment.

Key responsibilities include supervising daily business operations, monitoring departmental performance, preparing operational and management reports, supporting budgeting and resource planning, coordinating projects, ensuring policy and regulatory compliance, and identifying opportunities to improve operational effectiveness. The Assistant Manager will also contribute to employee coaching, performance management, process optimization, customer relationship management, and business transformation initiatives while promoting operational excellence and accountability across the organization.

Success in this role requires sound business judgment, adaptability, attention to detail, and the ability to lead teams effectively while supporting organizational growth and delivering measurable business results.

• Assist the Manager in overseeing daily operations and achieving departmental objectives.
• Supervise team members and provide coaching, guidance, and performance feedback.
• Coordinate operational activities and ensure efficient workflow management.
• Monitor departmental KPIs and prepare management reports and performance dashboards.
• Support the implementation of strategic initiatives and operational improvement projects.
• Assist with budgeting, expense control, and resource allocation activities.
• Identify operational issues and recommend practical solutions to improve efficiency.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Collaborate with cross-functional teams to achieve business goals.
• Resolve customer, employee, and operational issues in a timely and professional manner.
• Support recruitment, onboarding, training, and employee development initiatives.
• Maintain accurate business records, operational documentation, and reports.
• Drive continuous improvement and support organizational change initiatives.
• Promote teamwork, accountability, and a customer-focused culture.
• Stay informed about industry trends and business best practices.

• Bachelor's degree in Business Administration, Management, Finance, Marketing, Operations Management, Human Resources, or a related discipline.
• Strong knowledge of business operations, team leadership, and performance management.
• Experience in project coordination, process improvement, and operational planning.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Familiarity with ERP, CRM, or business management systems is an advantage.
• Strong analytical, organizational, and problem-solving skills.
• Excellent leadership, communication, interpersonal, and stakeholder management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and commitment to operational excellence.
• Strong customer service and conflict resolution skills.
• Ability to work independently and collaboratively across departments.
• High level of professionalism, integrity, and accountability.
• Strong project management and time management capabilities.
• Commitment to continuous learning and organizational development.