jobs in RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT

Kerja Sepenuh Masa FRONT OFFICE MANAGER, Gaji tinggi MYR 5,000 di RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT Pahang - Maukerja

FRONT OFFICE MANAGER

RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT

MYR4,000 - MYR5,000 Sebulan

Sepenuh Masa

Kuantan, Pahang

Kongsi
Simpan

Lokasi Kerja

  • Kuantan Pahang Malaysia

Penerangan Kerja

Tanggungjawab

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

The resort is laid out along the beach with most being individual chalets, each with a private pool and deck. A principal objective was to afford unimpeded sea and forest views to every chalet. The solution is a linear development along the beach with the main facilities at the northern end of the site.

Job Description:

  • Manage the overall operations of the Front Office Department.
  • Develop and implement Front Office policies and SOPs.
  • Ensure efficient coordination between Front Office and other departments.
  • Ensure exceptional guest service throughout the guest journey.
  • Handle major guest complaints and service recovery.
  • Train, coach, and evaluate Front Office employees.
  • Conduct performance appraisals and staff development.
  • Prepare work schedules and manage manpower planning.
  • Maximize room occupancy and revenue opportunities.
  • Monitor room availability, ADR, occupancy, and forecasting.
  • Work closely with the Sales & Marketing and Reservations teams.
  • Monitor daily revenue reports and cashier balancing.
  • Ensure billing accuracy and compliance with financial procedures.

Education

  • Bachelor's Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field.

Experience

  • Minimum 5 years of Front Office experience.
  • At least 2–3 years in a managerial position within a hotel or resort.

Skills & Competencies

  • Strong leadership and people management skills.
  • Excellent customer service and communication skills.
  • Knowledge of hotel operations and IDB Systems (PMS).

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Additional leave
  • Free parking
  • Health insurance
  • Meal provided
  • Opportunities for promotion
  • Professional development

Work Location: In person

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