Full Time DUTY MANAGER Jobs, Salary up to MYR 2,900 in Rimbun Dahan Sdn. Bhd. C/O The Kasturi Resort Pahang - Maukerja

The Kasturi is a five-star low-density luxury resort in Cherating, Pahang. Situated on the northern tip of Chendor Beach with 800 metres of seafront, the 15-acre coastal forest site is designed to attract guests seeking a premium hospitality experience that connects to nature and environment.

The resort is laid out along the beach with most being individual chalets, each with a private pool and deck. A principal objective was to afford unimpeded sea and forest views to every chalet. The solution is a linear development along the beach with the main facilities at the northern end of the site.

Job Description:

• Manage the overall operations of the Front Office Department.
• Develop and implement Front Office policies and SOPs.
• Ensure efficient coordination between Front Office and other departments.
• Handle guest complaints, service recovery, and operational issues promptly and professionally.
• Follow up on guest feedback to improve service quality and guest satisfaction.
• Ensure guests receive prompt assistance throughout their stay.
• Supervise and support department supervisors and operational staff during the assigned shift.
• Conduct shift briefings when required and communicate important operational updates.
• Ensure staff maintain proper grooming, discipline, and professional conduct.
• Provide guidance and immediate support to staff in resolving operational issues.
• Conduct routine inspections of guest rooms and public areas.
• Monitor service quality and ensure corrective actions are implemented where necessary.

Education:

• Diploma or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.

Experience:

• Minimum 2 – 4 years of experience in hotel or resort operations.
• At least 2 years in a supervisory or management role is preferred.

Skills & Competencies:

• Strong leadership and decision-making skills.
• Excellent customer service and problem-solving abilities.
• Good communication and interpersonal skills.
• Ability to remain calm under pressure and manage emergencies effectively.
• Knowledge of hotel operations and IDB Systems (PMS).

Pay: RM2,300.00 - RM2,900.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person