- Johor Bahru Malaysia
Sepenuh Masa Operation Manager Jobs, in Npaworldwide Johor Bahru - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Job Description:
Essential Functions:
Education and Experiences:
Essential Functions:
- Responsible of statistics and KPIs of operational performance in the country/branch.
- Responsible in the relationship with IATA at National Level and fulfill with the operational requirements of IATA.
- Awareness to key import and export vertical market in order to work closely with M&S (what is M&S?) development.
- To support in sub-contractor management function, supplier and control for agreement and monitoring of their performance (post landing services, customs clearance, etc)
- Responsible for customer services function, customer retention and cross selling in cooperation with M&S into the country/branch.
- Work closely with partners and Sales Team to define necessary product to achieve the targets budgeted.
- To Work in accordance to the compliance rules and policy.
- Relation with customers and Carriers.
- Visit to customers and potential customers together with the Sales Team for technical purposes
- Conduct performance evaluation for direct reports, customer services department, Operational function structure.
- Recommend hiring, firing and promotion
- Identify and resolve personnel issues
- Ongoing coaching and mentoring of staff to develop skills to the highest level
Education and Experiences:
- Bachelors degree in transportation, ocean freight or international business preferred or equivalent.
- 5+ years of airfreight product or scope focused in Business.
- Knowledge and experience in Air freight Operations duties.
- Knowledge in planning and cost control in Air Freight Product.
- Marketing & Sales orientated capabilities and business developing.
- Highly motivated leader who is adept at working in a competitive, challenging and fast-paced work environment.
- English advanced proficiency language (written and speaking).
- Excellent organizational skills
- ?Excellent written and verbal skills
- ?Strong computer skills including Microsoft Office suite
- ?Detail oriented, able to multitask and meet deadlines
- ?Self-motivated, able to work in a team and independently
- Regional Leadership Exposure The role offers responsibility for overseeing operational performance, KPIs, and customer service functions, providing valuable leadership experience within the air freight and logistics industry.
- Strategic Business Development Close collaboration with the Sales and Marketing (M&S) team, customers, and carriers creates opportunities to contribute to business growth, customer retention, and cross-selling initiatives.
- Industry Recognition and Compliance Direct involvement with IATA requirements and regulatory compliance strengthens expertise in international air freight standards and global logistics operations.
- Comprehensive Operational Management The position covers a broad scope, including operational planning, cost control, subcontractor management, supplier performance, and customer relationship management, allowing for well-rounded professional development.
- Career Growth Through People Management Responsibilities such as performance evaluations, coaching, mentoring, and talent development provide the opportunity to build strong leadership and team management capabilities.
Peringatan Penting
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