Full Time Front Office Assistant Jobs, in The Straits Resorts (Medini) Sdn. Bhd. Johor - Maukerja

Job Summary The Front Office Assistant is responsible for providing professional, courteous and efficient front office services to residents, guests and visitors. As the first point of contact, this role creates a welcoming environment while ensuring smooth daily front office operations, handling enquiries, coordinating resident and guest requests, and delivering excellent customer service in line with The Straits Resorts Medini's standards. Key Responsibilities • Welcome residents, guests and visitors in a warm, friendly and professional manner. • Manage check-in, check-out and visitor registration processes accurately and efficiently. • Respond promptly to enquiries, requests and feedback from residents, guests and family members. • Provide accurate information about the resort's facilities, services, programmes and activities. • Coordinate resident and guest requests with Housekeeping, Wellness, Recreation, Food & Beverage, Maintenance and other departments. • Answer telephone calls, emails and other communication channels professionally. • Handle payments, billing and administrative tasks in accordance with company procedures. • Ensure the reception and lobby areas remain clean, organised and welcoming at all times. Job Requirements • Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration or a related field. • Fresh graduates are encouraged to apply. • Experience in Front Office, Customer Service, Hospitality or Senior Living is an added advantage. • Excellent communication and interpersonal skills. • Fluent in English and Bahasa Malaysia. • Additional language proficiency is an added advantage. • Professional grooming with a pleasant and positive personality. • Able to work shifts, weekends and public holidays. Preferred Skills • Front Office Operations • Customer Service Excellence • Communication & Interpersonal Skills • Guest & Resident Relations • Administrative Skills • Microsoft Office Applications Benefits • Annual Leave • Medical Benefits • Staff Meal (where applicable) • Uniform Provided • Career Development Opportunities