Kerja Sepenuh Masa, Patient Service Executive di Build Better Habits - Maukerja

We are seeking a compassionate, organized, and service-oriented Patient Service Executive to join our healthcare team. This role is responsible for delivering exceptional patient support while ensuring smooth front-line operations and a positive healthcare experience. You will serve as the primary point of contact for patients, visitors, and healthcare professionals by providing efficient administrative assistance, appointment coordination, and customer service throughout the patient journey.

The successful candidate will manage patient registration, appointment scheduling, admissions, discharge coordination, and general enquiries while maintaining professionalism, empathy, and confidentiality. You will ensure patients receive accurate information regarding healthcare services, procedures, and administrative processes while delivering a welcoming and supportive experience.

Key responsibilities include greeting patients and visitors, verifying patient information, maintaining accurate medical records, coordinating appointments, managing referrals, and supporting daily clinic or hospital operations. You will communicate effectively with doctors, nurses, allied health professionals, and other departments to facilitate seamless patient care and efficient service delivery.

You will handle phone calls, emails, and walk-in enquiries professionally, addressing patient concerns and resolving service-related issues promptly. The role also involves preparing administrative documents, maintaining electronic records, processing payments where applicable, and ensuring all documentation complies with organizational policies and regulatory requirements.

The Patient Service Executive will monitor appointment schedules, coordinate patient flow, assist with registration and discharge procedures, and ensure waiting times are effectively managed. You will contribute to improving patient satisfaction by identifying service improvement opportunities and supporting initiatives that enhance operational efficiency and the overall patient experience.

You will maintain strict confidentiality when handling sensitive patient information and ensure compliance with healthcare regulations, privacy policies, and data protection requirements. The role also includes supporting healthcare campaigns, health screening programs, vaccination initiatives, community outreach activities, and other administrative functions when required.

The ideal candidate possesses excellent interpersonal skills, empathy, strong organizational abilities, and the ability to remain calm in fast-paced healthcare environments. You should be comfortable interacting with patients from diverse backgrounds while providing professional, respectful, and compassionate service.

Success in this role requires excellent communication skills, attention to detail, adaptability, and a strong commitment to patient-centered care. You will play a vital role in supporting healthcare operations, enhancing patient satisfaction, and ensuring every patient receives a positive and seamless healthcare experience.

• Diploma or Bachelor's Degree in Healthcare Management, Business Administration, Health Services, Nursing, Customer Service, Hospitality, or a related discipline.
• Excellent written and verbal communication skills in English.
• Strong customer service orientation with outstanding interpersonal and communication skills.
• Ability to communicate professionally and compassionately with patients, families, and healthcare professionals.
• Strong organizational and administrative skills with excellent attention to detail.
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint.
• Familiarity with electronic medical record (EMR), hospital information systems (HIS), or clinic management systems is an advantage.
• Knowledge of healthcare administrative procedures, patient registration, appointment scheduling, and medical documentation is beneficial.
• Understanding of patient confidentiality, privacy regulations, and healthcare compliance standards.
• Excellent problem-solving and conflict resolution skills with a patient-focused approach.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare environment.
• Strong teamwork and collaboration skills with the ability to coordinate effectively across multiple departments.
• Professional appearance, positive attitude, and excellent telephone and customer service etiquette.
• Self-motivated, adaptable, and capable of working independently with minimal supervision.
• Strong analytical and decision-making abilities with attention to accuracy and detail.
• High level of professionalism, integrity, and confidentiality when handling sensitive patient information.
• Commitment to delivering exceptional patient care and service excellence.
• Willingness to learn, embrace continuous improvement, and contribute to organizational success.
• Customer-focused mindset with empathy, compassion, and a passion for improving the patient experience.
• Commitment to maintaining high standards of healthcare service, operational efficiency, and patient satisfaction.