jobs in NCS Global Technology

Work from Home Technical Customer Support I Jobs, Salary up to MYR 2,900 in NCS Global Technology Pulau Pinang - Maukerja

Technical Customer Support I

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Working Location

  • Bayan Lepas Pulau Pinang Malaysia

Job Description

Responsibilities

Essential Duties & Responsibilities

1. Non-Technical Customer Support:

  • Resolves problems related to invoicing, purchasing, and delivery process with customers via inbound telephone, email or chat.
  • Demonstrates ability toarticulate issues & solutions in simple to understand terms to both management and customers.
  • Coordinates with the repair center/team on troubleshooting arrangements and logistics for issues related to applications, products, and vendors.

2.Technical Customer Support:

  • Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.
  • Communicates basic technical solutions to customers using effective communication, listening, and comprehension skills.
  • Demonstrates ability toarticulate technical issues in simple to understand terms to both management and customers.
  • Collaborates with fellow technicians and supervisor to solve problems.

In General, ...

  • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
  • Fully documents customer interactions and issues in real-time and escalates complex problems under direct supervision.
  • Demonstrates strong customer service, communication, and problem-solving skills.
  • Works on a limited variety of problems of limited scope using defined procedures and practices.
  • Familiarizes self with multiple new technologies, products, applications, and platforms.

Key Qualifications & Skills

  • Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).
  • Minimum 1 - 2 years of demonstrated working experience in Customer Support/Service role.
  • Fresh graduates are welcome to apply!
  • Basic computer literacy with a working knowledge of the Microsoft Office Package.
  • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
  • Demonstrates strong customer service and communication skills.
  • Must be able to work in shift/weekend, 9 hours and 12 hours business model (mainly afternoon/night shifts).
  • Current working model: Hybrid.

Pay: RM2,000.00 - RM2,900.00 per month

Application Question(s):

  • What's your expected monthly basic salary?
  • How much notice are you required to give your current employer?
  • Are you available for shift work?
  • Are you available for short term contract work?

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Bayan Lepas (11900)

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