Kerja Sepenuh Masa, IT Manager, SEA di Legrand Malaysia Selangor - Maukerja

Role Summary

The IT manager in a perimeter ensures service delivery responding to business goals and considering technical constraints, with a good knowledge of local landscape. She/he reports to the local management and serves as a member of the global IT team in matrixial management.

Responsibilities

• Develop and maintain a technological roadmap for business applications and infrastructure responding to business needs and aligned with the IT Group strategy
• Manage the project portfolio in conjunction with the business and apply appropriate project governance
• Drive IT service excellence both for applications and infrastructure in a matrixial global environment
• Ensure adequate user and local applications support in line with the business targets
• Ensure business proximity by acting as a business partner with all key stakeholders
• Be an IT ambassador, a vector of performance by launching the right initiatives to improve and optimize performance by responding to local needs
• Provide direction, guidance, and training for the IT Staff (directly managed or not)
• Promote and deploy whenever as possible the group solutions. Contribute to the global projects, their evolution, and continuous improvements by expressing local needs
• At the same time, provide agility to the business by deploying local solution whenever adequate
• Integrate Cybersecurity policies into all local assets and in collaboration with local stakeholders. Be accountable for the local Cybersecurity level, deploy awareness whenever as needed
• Take full ownership of managing all local IT assets (IT, Digital – e.g. websites…, OT, SAAS, …)
• Ensure compliancy with local legislation and group standards and processes (IT governance, LISP, GDPR, internal control policy, …)
• Drive & guarantee success of docking projects of her/his zone, in close collaboration with the Group and the new subsidiary’s team
• Monitor delivery service management and level of service of IT in the perimeter, by measuring KPIs, including CSAT ratings, in line with group standards
• Develop, manage, and track the IT department budget of the zone
• Manage the local IT providers.

Role Requirements

• Strong knowledge in IT project management
• Ability to deliver a service (IS and IT), service-oriented people (KPI, reporting etc.)
• Knowledge in IT operations management
• Excellent interpersonal skills, ability to collaborate with multiple stakeholders, understand business needs, support, and challenge their expectations, understand and describe processes
• Ability to work in matrixial
• Change management
• Leadership of internal and external global teams
• Knowledge/experience in ERP systems (SAP or similar)
• Confirmed experience in similar job context, industrial companies
• Fluent in professional English