Kerja Sepenuh Masa L1-L2 Support Professional – Sitecore Tech Stack, Gaji tinggi MYR 12,000 di Pride Global Federal Territory - Maukerja

L1/L2 Support Professional – Sitecore Tech Stack

Location : Kuala Lumpur
Employment Type: Full-Time Contract (FTC) – 1 year
Salary : 15-20% increment from current salary (Open Budget)
Open for : Malaysian/PR

About the Role

We are seeking an experienced L1/L2 Application Support Engineer with hands-on experience supporting Sitecore-based digital platforms. In this role, you will be responsible for ensuring the stability, availability, and performance of enterprise web applications by providing production support, incident management, troubleshooting, and collaboration with cross-functional teams. This is an excellent opportunity for professionals who enjoy problem-solving, application support, and working in a fast-paced digital environment.

Key Responsibilities

• · Provide Level 1 and Level 2 production support for Sitecore-based web applications and digital experience platforms.
• · Monitor application performance, system health, scheduled jobs, publishing queues, and integrations to ensure optimal platform availability.
• · Investigate and resolve issues related to Sitecore CMS, content publishing, workflows, templates, components, search indexing, caching, and user access.
• · Perform incident triage, root cause analysis, and escalate complex issues to development or infrastructure teams when required.
• · Support business users and content authors with Sitecore Content Editor, Experience Editor, Media Library, workflows, and publishing activities.
• · Work closely with Development, QA, DevOps, Infrastructure, and third-party vendors to resolve incidents and support application releases.
• · Manage incidents, service requests, and change tickets using ITSM tools such as ServiceNow or Jira.
• · Participate in deployment support, smoke testing, post-release validation, and production monitoring.
• · Maintain knowledge articles, support documentation, SOPs, and troubleshooting guides.
• · Ensure compliance with SLA commitments, ITIL processes, change management, and operational governance standards.

Requirements

· 4–6 years of overall IT experience with at least 2 years of hands-on support experience in Sitecore applications.

· Good understanding of Sitecore CMS, including:

• Content Tree
• Templates
• Layouts & Renderings
• Workflows
• Publishing
• Indexing
• Caching

· Experience supporting Sitecore XP/XM environments (Sitecore 9.x or above is preferred).

· Working knowledge of:

• .NET / C#
• ASP.NET MVC
• IIS
• SQL Server
• HTML, CSS & JavaScript
• REST APIs

· Experience troubleshooting:

• Solr Search
• Sitecore Indexing
• Publishing failures
• Content synchronization
• Environment-related issues

· Familiarity with Azure DevOps, Git, CI/CD pipelines, and deployment processes.

· Experience analysing Sitecore logs, IIS logs, application logs, and monitoring alerts.

· Exposure to Agile, ITIL, or Managed Services environments.

· Strong analytical, troubleshooting, and communication skills.

Nice to Have

• · Experience with Sitecore SXA, Headless, JSS, XM Cloud, or Personalization.
• · Understanding of Sitecore Helix architecture.
• · Experience with Microsoft Azure or AWS.
• · Knowledge of application monitoring and performance management tools.
• · Sitecore or Microsoft certifications.
• · Experience supporting enterprise or multilingual websites.

Education

• · Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.
• · Relevant industry experience will also be considered.

What We're Looking For

We're looking for someone who:

• · Takes ownership of issues and drives them through to resolution.
• · Has strong troubleshooting and analytical skills.
• · Communicates effectively with both technical teams and business stakeholders.
• · Thrives in a collaborative and fast-paced support environment.
• · Is willing to participate in rotational shifts, on-call support, or weekend support during planned releases or critical incidents.

Why Join Us?

• · Work on enterprise-scale digital platforms using modern Sitecore technologies.
• · Collaborate with cross-functional teams across Development, DevOps, Infrastructure, and Business.
• · Gain exposure to cloud technologies, CI/CD, and digital transformation initiatives.
• · Be part of a collaborative team that values continuous learning, operational excellence, and career growth.

Pay: RM4,000.00 - RM12,000.00 per month

Experience:

• Sitecore: 5 years (Preferred)

Work Location: In person