Kerja Sepenuh Masa, Stability Lead di World Wide Technology - Maukerja

Role Purpose

Leads the Stability function — a program - managed, operations-aligned engineering capability providing coverage of transformation-impactful issues from detection through to resolution. Owns and manages a rate-card engineering resource pool.

Key Responsibilitie

• sLead proactive problem detection using operational tooling and telemetry
• .Coordinate incident analysis to accelerate escalation from incident to problem
• .Provide dedicated Root Cause Analysis capacity to speed fix creation and delivery
• .Manage the stability resource pool — engineering capacity, backfill cover and niche skill coverage
• .Author stability reporting for line-of-business visibility and issue prioritization
• .Represent stability in major incident calls and post-incident review processes

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Required Skills and Qualificatio

• nsMinimum 5 years in a managerial role within enterprise IT Operations or Engineerin
• g.Experience leading complex, cross-stream Root Cause Analysis activitie
• s.Experience managing vendors and third parties to support issue remediatio
• n.Experience of Major Incident processes in enterprise environment
• s.Program-level experience on EUC transformation programme
• s.Technical understanding at architectural level of EUC and supporting infrastructure component
• s.Strong cross-discipline engineering background spanning EUC, identity, network and collaboratio
• n.Demonstrable delivery experience in a regulated industry, including familiarity with change control, audit and compliance constraint
• s.Experience working in a large, geographically distributed global organization across multiple time zones and cultural context
• s.Excellent written and verbal communication skills; able to engage with senior stakeholders and translate technical detail for non-technical audience

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Technical Ski

• llsProblem and Incident management — telemetry-led detection, ticket analysis, knowledge-base upli
• ft.Root Cause Analysis tooling and fix delivery integrated with engineering release manageme
• nt.Observability platforms — Nexthink, Microsoft 365 admin telemetry, monitoring stac
• ks.Escalation management aligned to enterprise ITSM standar

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Desir

• ableBanking or finance sector experie
• nce.Experience delivering complex, global End User transformation in a regulated indus
• try.ITIL v4 Managing Professional or equivalent service management certificat