Kerja Sepenuh Masa, Infrastructure Support Engineer di IITMatrix - Maukerja

Key Responsibilities

• Provide first and second-line technical support for Windows Server, virtualization, networking, and Microsoft infrastructure environments.
• Monitor, troubleshoot, and resolve infrastructure incidents and service requests within agreed SLAs.
• Escalate complex issues to Level 3 engineers while providing accurate troubleshooting information and documentation.
• Support administration of Windows Server environments, including Active Directory, DNS, DHCP, Group Policy, file services, and user administration.
• Perform routine server health checks, patching, upgrades, backups, and maintenance activities.
• Support Hyper-V virtual machines and assist with virtualization administration.
• Maintain clear and accurate documentation of incidents, changes, procedures, and technical solutions.
• Work closely with internal teams and customers, providing regular updates throughout the incident lifecycle.
• Assist in monitoring infrastructure performance and identifying potential issues before they impact production.
• Contribute to knowledge base articles, standard operating procedures, and technical documentation.
• Follow ITIL-based Incident, Request, Change, and Problem Management processes.

Essential Skills & Experience

• 2–5 years of experience supporting Microsoft Windows infrastructure environments.
• Good knowledge of Windows Server (2016–2022/2025).
• Experience supporting:
• Active Directory Domain Services
• Group Policy
• DNS
• DHCP
• File & Print Services
• Basic to intermediate knowledge of Hyper-V virtualization.
• Experience troubleshooting Windows Server operating systems and Microsoft infrastructure.
• Familiarity with server hardware, storage, networking, and virtualization concepts.
• Experience with ticketing systems and SLA-based support environments.
• Strong troubleshooting and analytical skills.
• Good written and verbal communication skills.
• Ability to document technical procedures clearly.
• Customer-focused with strong problem-solving abilities.

Desirable Skills & Experience

• Exposure to VMware (vSphere/ESXi, vCenter).
• Basic knowledge of Microsoft Failover Clustering.
• Experience with Windows Server patching and upgrades.
• Exposure to Microsoft System Center products such as SCCM/MECM, SCOM, or VMM.
• Basic PowerShell scripting.
• Familiarity with Microsoft Azure administration.
• Basic networking knowledge (TCP/IP, VLANs, DNS, routing fundamentals).
• Experience with backup solutions (Veeam, DPM, or similar).
• Exposure to SAN storage and Fibre Channel environments.
• Basic Linux administration knowledge.
• Experience working within ITIL-based service management environments.

Preferred Certifications

• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• CompTIA Server+
• VMware VCP (preferred)
• ITIL Foundation Certification
• Microsoft Certified: Azure Fundamentals (AZ-900)