Kerja Sepenuh Masa, Operations Executive di GREEN META UNIVERSE SDN BHD Federal Territory - Maukerja

About Green Meta Universe Sdn. Bhd.

Green Meta Universe Sdn. Bhd. is a Kuala Lumpur-based corporate solutions and business consulting firm committed to helping businesses grow through innovative, sustainable, and value-driven solutions. We provide a wide range of services, including human resources, business support, enterprise solutions, fintech support, strategic partnerships, and marketing operations.

Position Objective

The Client Onboarding & Customer Due Diligence (CDD) Executive is responsible for managing end-to-end client onboarding, Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) processes for broker and investment account services on behalf of licensed financial institutions. The role ensures all onboarding activities comply with applicable AML/CFT regulations, internal policies, and regulatory requirements while delivering a seamless client experience. The Executive also supports continuous process improvements to enhance operational efficiency, compliance, and service quality.

Key Responsibilities

Client Onboarding & Account Opening

• Manage the end-to-end onboarding process for broker and investment account services.
• Collect, review, and verify client documentation for completeness, authenticity, and regulatory compliance.
• Ensure all account opening requirements are fulfilled before account activation.
• Maintain accurate onboarding records and client documentation in accordance with regulatory requirements.

Customer Due Diligence (CDD) & AML Compliance

• Perform Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) assessments.
• Conduct sanctions screening, Politically Exposed Person (PEP) screening, adverse media searches, and client risk assessments.
• Review source of funds (SOF) and source of wealth (SOW) documentation where required.
• Escalate high-risk clients, suspicious activities, or compliance concerns to Compliance and Risk teams.
• Ensure all onboarding activities comply with AML/CFT regulations, internal policies, and regulatory requirements.

Operational Support

• Update onboarding systems, trackers, and databases with case progress, screening outcomes, and account status.
• Maintain audit-ready KYC/CDD files and documentation.
• Monitor onboarding turnaround times and ensure compliance with service level agreements (SLAs).
• Support periodic reviews and remediation of existing client records.

Process Improvement

• Assist in developing and improving onboarding procedures, workflow documentation, and operational manuals.
• Recommend process enhancements to improve client experience, compliance effectiveness, and operational efficiency.
• Support implementation of new regulatory requirements and operational best practices.

Stakeholder Management

• Liaise with clients to obtain required onboarding documentation and provide updates throughout the onboarding process.
• Coordinate with compliance, legal, operations, and client servicing teams to ensure timely completion of onboarding activities.
• Work closely with licensed financial institutions and external verification providers to facilitate onboarding and due diligence processes.
• Support communications with regulators and external stakeholders where applicable.

Quality & Compliance

• Maintain high standards of accuracy, confidentiality, and professionalism when handling sensitive client information.
• Ensure documentation and records meet audit and regulatory requirements.
• Deliver excellent customer service while maintaining strict compliance standards.

Education Requirements

• Bachelor’s Degree in Business Administration, Finance, Banking, Accounting, Economics, Law, Risk Management, Compliance, or a related discipline.
• Professional certifications in AML/CFT, Compliance, or Financial Crime Prevention (e.g., CAMS, ICA, ACAMS) will be an added advantage.

Experience Requirements

• Minimum 2–4 years of experience in client onboarding, KYC/CDD, AML Compliance, financial services operations, or banking.
• Experience working with licensed financial institutions, brokerage firms, investment companies, fintech companies, or Business Process Outsourcing (BPO) environments is preferred.
• Experience handling customer onboarding and regulatory compliance documentation.

Experience In

• Client Onboarding
• Know Your Customer (KYC)
• Customer Due Diligence (CDD)
• Enhanced Due Diligence (EDD)
• AML/CFT Compliance
• Sanctions & PEP Screening
• Adverse Media Screening
• Source of Funds (SOF) & Source of Wealth (SOW) Verification
• Broker & Investment Account Opening
• Financial Services Operations
• Regulatory Compliance
• Document Verification
• Client Risk Assessment
• Compliance Record Management
• Stakeholder & Client Communication
• Business Process Outsourcing (BPO) Operations
• Operational Process Improvement
• Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• CRM and Onboarding Management Systems
• KYC/AML Screening Platforms (e.g., World-Check, Dow Jones, LexisNexis, ComplyAdvantage, or equivalent)

Key Competencies

Technical Competencies

• Knowledge of AML/CFT regulations and KYC requirements
• Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD)
• Regulatory compliance and risk assessment
• Documentation review and verification
• Financial crime prevention awareness
• Operational process management
• Data accuracy and record management

Behavioural Competencies

• Strong analytical and critical thinking skills
• Excellent attention to detail
• High level of integrity and confidentiality
• Strong organisational and time management skills
• Effective communication and interpersonal skills
• Customer-oriented mindset
• Ability to work independently and collaboratively
• Problem-solving and decision-making capabilities
• Adaptability in a fast-paced regulatory environment