Kerja Sepenuh Masa, Store Manager di SINOTHANDO CONSTRUCTION EC - Maukerja

Role Description

We are seeking a dynamic and customer-focused Store Manager to oversee the daily operations of the store while driving sales performance, operational efficiency, and exceptional customer experiences. The successful candidate will lead store operations, supervise team performance, manage inventory, implement merchandising strategies, and ensure the achievement of business objectives through effective leadership and operational excellence.

The role involves managing all aspects of store operations, including opening and closing procedures, sales performance, customer service, inventory control, visual merchandising, cash management, and compliance with company policies and operational standards. The successful candidate will ensure the store operates efficiently while maintaining a clean, organized, and welcoming environment that enhances the overall customer experience.

Responsibilities include leading and motivating store team members, coordinating daily work schedules, assigning responsibilities, monitoring productivity, and fostering a positive and collaborative workplace culture. The candidate will provide coaching, performance feedback, and ongoing support to encourage employee development while maintaining high standards of professionalism and customer service.

The position also includes monitoring sales performance, analyzing key performance indicators (KPIs), identifying sales opportunities, and implementing strategies to achieve revenue targets and business growth. The successful candidate will oversee promotional activities, product displays, visual merchandising standards, and marketing initiatives to maximize customer engagement and increase store profitability.

Additional responsibilities include managing inventory levels, coordinating stock replenishment, conducting inventory audits, minimizing stock discrepancies, monitoring product availability, and ensuring accurate inventory records. The candidate will also oversee supplier coordination, receiving deliveries, maintaining product quality standards, and ensuring efficient stock rotation where applicable.

The successful candidate will handle customer inquiries, resolve complaints professionally, and implement service improvement initiatives that enhance customer satisfaction and brand loyalty. The role also includes preparing operational reports, monitoring financial performance, managing store budgets, controlling operating expenses, maintaining accurate documentation, and supporting business planning activities.

The individual will collaborate closely with regional management, marketing, finance, operations, procurement, and other business units to ensure smooth store operations and alignment with organizational goals. Strong leadership, communication, organizational, and problem-solving skills are essential for managing multiple priorities while maintaining operational excellence.

The successful candidate will contribute to continuous process improvement by identifying operational efficiencies, implementing best practices, supporting digital retail initiatives, and maintaining compliance with health, safety, security, and company standards. The role requires strong commercial awareness, customer-focused thinking, and the ability to make informed decisions that support long-term business success.

This position offers the opportunity to lead a high-performing retail operation, strengthen customer relationships, optimize store performance, and contribute to sustainable business growth through effective leadership, operational excellence, and outstanding customer service.

Qualifications

• Bachelor's Degree, Diploma, or equivalent professional qualification in Business Administration, Retail Management, Marketing, Management, Commerce, or a related field.
• Strong understanding of retail operations, sales management, inventory control, and customer service principles.
• Excellent leadership and people management skills with the ability to motivate, coach, and develop high-performing teams.
• Strong knowledge of visual merchandising, store presentation, promotional activities, and customer engagement strategies.
• Excellent communication and interpersonal skills with the ability to build positive relationships with customers, employees, and business partners.
• Strong analytical and problem-solving abilities with a results-oriented mindset.
• Excellent organizational and time management skills with the ability to prioritize multiple responsibilities effectively.
• Ability to analyze sales performance, monitor key performance indicators, and implement strategies that improve business results.
• Familiarity with Point-of-Sale (POS) systems, inventory management software, retail reporting tools, and digital payment platforms.
• Proficiency in Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.
• Strong financial awareness with knowledge of budgeting, expense control, cash handling, and basic financial reporting.
• Ability to manage inventory, conduct stock audits, and maintain accurate operational records.
• Strong customer service orientation with a commitment to delivering exceptional shopping experiences.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong decision-making, conflict resolution, and negotiation skills.
• Ability to maintain compliance with company policies, operational procedures, and health and safety standards.
• Adaptability and willingness to embrace new retail technologies, digital solutions, and evolving business practices.
• Strong attention to detail and commitment to operational excellence.
• Excellent stakeholder management and relationship-building capabilities.
• Ability to prepare operational reports, business presentations, and performance analyses.
• Professional attitude with integrity, accountability, and strong ethical standards.
• Commitment to continuous improvement, innovation, and delivering measurable business results.
• Ability to support business growth through effective leadership, operational efficiency, and customer satisfaction initiatives.
• Passion for retail management, team development, customer excellence, and creating an engaging shopping environment that drives long-term business success.