Key Responsibilities
1. Strategic Leadership & Business Growth
- Develop and execute business strategies to achieve company growth targets.
- Drive expansion plans including new clinic openings and partnerships.
- Identify new business opportunities and revenue streams.
2. Operations Management
- Oversee daily operations across all clinic branches.
- Ensure consistent service quality, operational efficiency, and patient experience.
- Standardize SOPs across all clinics.
3. Financial Performance
- Monitor revenue, cost, and profitability of all branches.
- Develop and manage budgets, forecasts, and financial plans.
- Drive revenue growth and cost optimization initiatives.
4. Team Leadership & People Management
- Lead and manage clinic managers, department heads, and support teams.
- Build a high-performance culture across the organization.
- Work closely with HR to ensure effective recruitment, retention, and staff development.
5. Marketing & Business Development
- Collaborate with marketing team to drive patient acquisition and brand positioning.
- Monitor effectiveness of marketing campaigns and optimize strategies.
- Strengthen brand presence of My Dental Care nationwide.
6. Clinical & Service Excellence
- Ensure high standards of patient care and clinical governance across all clinics.
- Work with clinical leaders to maintain quality and compliance standards.
7. Performance Monitoring & Reporting
- Track key business metrics including revenue, patient numbers, and operational KPIs.
- Provide regular performance reports to top management.
- Implement performance improvement plans where necessary.
Requirements
- Bachelor’s Degree in Business Administration, Healthcare Management, or related field (MBA is an advantage).
- Minimum 8–10 years of leadership experience, preferably in healthcare, retail chain, or multi-branch operations.
- Proven track record in managing operations and driving business growth.
- Strong financial acumen and analytical skills.
- Excellent leadership, communication, and decision-making abilities.
- Ability to manage large teams and multiple locations.
Preferred Experience
- Experience in healthcare or dental industry.
- Experience managing multi-branch operations.
- Experience in scaling business and expansion strategies.
Job Types: Full-time, Permanent, Contract
Pay: RM3,080.95 - RM10,989.65 per month
Work Location: In person