Kerja Sepenuh Masa Client Service - Pre Sales, Gaji tinggi MYR 7,000 di Smart Screen Asia Federal Territory - Maukerja

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients.
• Build and maintain strong, long-term relationships with customers.
• Understand client business needs and provide timely support.
• Ensure high levels of customer satisfaction through responsive and professional service.
• Conduct regular follow-ups to ensure customer expectations are met.

Customer Support

• Respond promptly to customer enquiries via phone, email, ticketing systems, and online platforms.
• Log, track, and manage customer requests using the company's CRM or ticketing system.
• Coordinate with Technical Support and Cloud Operations teams to resolve customer issues.
• Escalate complex technical issues to the appropriate support teams.
• Keep customers informed on the status of their requests until resolution.

Account Coordination

• Assist customers with onboarding and service activation.
• Coordinate contract renewals, service amendments, and account updates.
• Support billing enquiries by liaising with the Finance Department.
• Ensure customer information and account records are maintained accurately.

Service Delivery Support

• Monitor service requests to ensure compliance with Service Level Agreements (SLAs).
• Coordinate scheduled maintenance notifications and service updates.
• Assist with implementation schedules and project coordination where required.
• Support customers during system upgrades and service transitions.

Customer Success

• Proactively identify opportunities to improve customer satisfaction.
• Gather customer feedback and communicate improvement recommendations to management.
• Educate clients on available cloud solutions, managed services, and best practices.
• Identify opportunities for service upgrades or additional solutions and refer qualified leads to the Sales team.

Documentation & Administration

• Maintain accurate customer records and service documentation.
• Prepare customer reports, service summaries, and account updates.
• Document recurring issues and contribute to the internal knowledge base.
• Ensure proper filing of customer correspondence and service records.

Cross-Functional Collaboration

• Work closely with Sales, Technical Support, Cloud Engineers, Project Managers, and Finance teams.
• Coordinate with internal stakeholders to ensure seamless service delivery.
• Participate in internal meetings to improve customer experience and operational efficiency.

Compliance

• Adhere to company policies, customer confidentiality requirements, and data protection regulations.
• Ensure compliance with service standards, quality procedures, and information security policies.
• Maintain professionalism and confidentiality when handling customer information.

Job RequirementsEducation

• Diploma or Bachelor's Degree in Business Administration, Information Technology, Computer Science, Customer Service, Communications, or a related field.

Experience

• Minimum 1–3 years of experience in customer service, client support, account management, or customer success.
• Experience in the IT, cloud computing, managed services, telecommunications, or technology industry is an advantage.
• Fresh graduates with excellent communication skills are encouraged to apply.

Technical Skills

• Good understanding of customer service principles and account management.
• Basic knowledge of cloud computing services (Microsoft Azure, Microsoft 365, AWS, Google Cloud, or similar) is an advantage.
• Familiarity with CRM and ticketing systems (e.g., Salesforce, HubSpot, Zendesk, Freshdesk, ServiceNow).
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Ability to prepare reports and maintain accurate documentation.

Pay: RM5,000.00 - RM7,000.00 per month

Work Location: In person