Kerja Sepenuh Masa, Technical Assistant di MATRIX PARKING SOLUTION Federal Territory - Maukerja

Company Description MATRIX PARKING SOLUTION is a parking technology and services provider focused on improving the efficiency, safety, and convenience of parking operations. The company supports a variety of clients, including commercial properties, residential complexes, and public facilities, through integrated hardware, software, and on-site services. Team members collaborate to resolve operational issues, optimize systems performance, and enhance end-user experience. MATRIX PARKING SOLUTION values reliability, clear communication, and practical problem-solving in its daily operations. The organization offers opportunities to grow technical and customer-facing skills in a fast-paced, service-oriented environment.
Role Description The Technical Assistant is a full-time, on-site role based in Kuala Lumpur, supporting the installation, maintenance, and troubleshooting of parking systems and related equipment. Day-to-day tasks include assisting with technical support activities, monitoring system performance, documenting issues, and coordinating with the technical team to resolve hardware and software problems. The role involves responding to customer or client inquiries, providing clear explanations of solutions, and ensuring that all service requests are handled promptly and professionally. The Technical Assistant will also help maintain records of service activities, support routine inspections, and contribute to continuous improvements in operational processes.
Qualifications

• Candidates should possess strong Technical Assistance and Technical Support skills, with the ability to troubleshoot and resolve basic hardware and software issues.
• Candidates should possess solid Analytical Skills to assess problems, identify root causes, and recommend practical solutions.
• Candidates should possess effective Communication skills to interact with team members, clients, and users in a clear, professional manner.
• Candidates should possess Customer Service skills to manage inquiries, address concerns, and maintain a positive experience for all stakeholders.
• Basic understanding of parking systems, electronics, or IT infrastructure is beneficial.
• Ability to work on-site in Kuala Lumpur, including occasional extended or flexible hours as operational needs require.
• Diploma or degree in engineering, information technology, or a related field is an advantage; relevant experience may also be considered.
• Reliability, attention to detail, and willingness to learn new systems and procedures.