Full Time E-Commerce Operations Jobs, in DACHIN Kuala Lumpur - Maukerja

About Dachin:

• Singapore-headquartered end-to-end consumer brand company
• Backed by global investors ARES and Jungle Ventures; Seed and Series A completed
• Category-leading brands across Southeast Asia
• No.1 Kitchenware GMV brand in Indonesia
• Malaysia office located in Bangsar, Kuala Lumpur

Role Description:

The E-Commerce Operations role at DACHIN is a full-time, on-site position based in Kuala Lumpur City. This role is responsible for managing day-to-day online store operations across multiple marketplaces and channels, including product listing, pricing, inventory coordination, and order processing. The position involves monitoring sales performance and operational metrics, analyzing data to improve conversion and customer experience, and coordinating with logistics teams to ensure timely and accurate fulfillment. The role also includes handling customer inquiries and service issues, collaborating with marketing and sales teams on promotions, and maintaining compliance with platform policies and internal process standards. The individual will work closely with cross-functional stakeholders to support growth targets and operational efficiency.

Qualifications:

• Candidates should possess strong commerce and e-commerce operations (TikTok shop or Shopee) skills, including marketplace management and basic understanding of online retail processes.
• Candidates should possess solid analytical skills to interpret data, track key performance indicators, and support data-driven decision-making.
• Candidates should possess effective communication skills for cross-functional collaboration and clear coordination with internal and external stakeholders.
• Candidates should possess customer service skills to manage inquiries, resolve issues professionally, and maintain a positive customer experience.
• Candidates should possess sales-related skills, including familiarity with sales funnels, promotional activities, and revenue optimization in online channels.
• Relevant qualifications such as a diploma or degree in Business, Commerce, Marketing, or a related field are beneficial.
• Experience with Southeast Asia e-commerce platforms (e.g., major marketplaces), basic Excel or reporting tools, and strong organizational skills are advantageous.
• Ability to work on-site in Kuala Lumpur City, manage multiple tasks, and adapt in a fast-paced, data-driven environment is required.

Why Join Dachin?

• Join a Singapore-headquartered regional consumer brand company with proven market success across Southeast Asia.
• Work with established brands that have achieved category leadership in the region.
• Be part of the early team building the Malaysia market from the ground up — your work directly shapes how DACHIN grows here.
• Gain exposure to large-scale campaigns across TikTok Shop, Shopee, and Lazada during major double-date events and platform mega-sales.
• Enjoy strong career growth opportunities within a rapidly expanding regional organization.
• Work in Bangsar, one of Kuala Lumpur's most accessible and vibrant business districts.