jobs in Hello Dental Clinic

Kerja Sepenuh Masa Customer Service Front Desk, Gaji tinggi MYR 3,500 di Hello Dental Clinic Federal Territory - Maukerja

Customer Service Front Desk

Hello Dental Clinic

MYR2,300 - MYR3,500 Sebulan

Sepenuh Masa

KL City, Federal Territory

Kongsi
Simpan

Lokasi Kerja

  • Kuala Lumpur Federal Territory Malaysia

Penerangan Kerja

Tanggungjawab

Urgent Hiring!

Customer Service Front Desk - 3 positions more
call / WhatsApp - *************4 / *************4

Requirements:
  • Minimum of 2 years of experience in a customer service or front desk role, preferably within a dental or healthcare setting.
  • Proficiency in appointment scheduling software and electronic health record (EHR) systems.
  • Excellent communication skills in English and Bahasa Malaysia both written and verbal, to effectively interact with diverse patient demographics.
  • Prefer understanding of dental terminology, procedures, and insurance verification processes.
  • Able to handle patient inquiries, resolve complaints, and provide exceptional customer service in a fast-paced environment.
  • Good attention to detail in record keeping, billing, and insurance claims processing.
  • Demonstrated ability to work independently and as part of a team, with a positive and professional attitude.
  • Able to work in Mont Kiara, Sunway Velocity, Subang, Bukit Bintang and Jalan Ipoh.

Responsibilities:
  • Greet and welcome patients and visitors in a professional and friendly manner, creating a positive first impression of Hello Dental Clinics Malaysia.
  • Manage appointment scheduling efficiently, including booking, confirming, and rescheduling appointments via phone, email, and in-person, optimizing the clinic's daily schedule.
  • Answer and manage incoming calls, addressing patient inquiries, providing information about dental services, and directing calls to the appropriate personnel.
  • Verify patients' insurance coverage, process insurance claims, and assist patients with understanding their payment options and financial responsibilities.
  • Maintain accurate and up-to-date patient records, including medical history, treatment plans, and billing information, ensuring compliance with privacy regulations.
  • Collect payments from patients for services rendered, process credit card transactions, and manage petty cash.
  • Assist in maintaining a clean and organized reception area, ensuring a comfortable and welcoming environment for patients.
  • Familiar with Microsoft Office and scheduling software system.
  • Basic admin task such as filing and sales reporting.

Benefits:
  • Annual Leave.
  • Health Insurance.
  • Medical Leave.
  • SOCSO and EPF.
  • Dental and Medical Allowance.
  • Birthday Benefit.
  • Training Provided.
  • Company trip and Team Building.
  • Extra Task Allowance.
  • Competitive salary with monthly incentives.
  • Training provided (clinical skills and digital dentistry).
  • Career progression: Senior Customer Service, Treatment Coordinator, Leader and Manager.
  • Professional, friendly working environment.
  • Staff dental benefits.
  • Uniform provided.

Peringatan Penting

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