Kerja Sepenuh Masa, Concierge di SSRV Group Federal Territory - Maukerja

Company Description SSRV Group is Malaysia's leading integrated property and facilities management company, delivering comprehensive services to commercial and residential properties. PropLead Sdn. Bhd. is a subsidiary of SSRV Group.

Role Description :

• This is a full-time, on-site Concierge role based in Bukit Jalil, Kuala Lumpur (opposite Pavilion Bukit Jalil).
• The Concierge will greet and assist visitors, ensuring a welcoming and professional front desk experience.
• Daily responsibilities include handling inquiries, coordinating reservations and appointments, managing front desk operations, and providing accurate information about the building's services and local amenities.
• The role also involves working closely with the property and facilities management teams to address service requests, resolve customer issues, and maintain high standards of safety, cleanliness, and overall guest satisfaction.
• The Concierge is expected to maintain a high level of professionalism, follow established procedures, and represent PropLead Sdn. Bhd.'s service values at all times.

Qualifications

• Ability to deliver professional concierge services, including personalized assistance and local information support.
• Strong communication skills, with the ability to interact effectively, both verbally and in writing, with diverse groups.
• Experience in front desk or receptionist duties, including greeting visitors, handling phone calls, and coordinating appointments.
• Demonstrated customer service skills, with a strong focus on responsiveness, courtesy, and problem-solving.
• Prior experience in hospitality, customer service, or property management is an advantage.
• Ability to work 12-hour shifts (day shifts only, no night shifts), including weekends and public holidays when required, while remaining calm in a fast-paced environment.
• Basic computer literacy (e.g., email, scheduling tools, and property management systems) with good organizational skills.
• Fluency in English is required. Proficiency in Bahasa Malaysia and additional languages is an added advantage.