Role: Process Assurance Analyst
Experience required: 2-3 years
Duration: 12 Months (extendable)
Responsibilities
- Develop and deliver process management, process definition, and analysis of current processes where improvements are/can be identified and delivered for units supported, currently Service Recovery.
- Provide risk and governance process support across GIPS units, currently Service Recovery, Change Management, and Network Engineering.
- Provide contract management support, reviewing IT schedules for subsidiaries and overseas branches.
- Control EUC across GIPS units, maintaining an inventory list of EUC tools and ensuring compliance with the established process and governance.
- Documentation and training: maintain an accessible repository of process manuals and guidelines, and conduct training sessions for staff to ensure the established processes are adhered to.
Requirements
Bachelor's Degree in Computer Science, Banking/Finance, Engineering, or a related field.
Strong attention to detail, with excellent analytical and reporting skills.
Key Domain / Technical Skills
- Microsoft Access
- Microsoft Excel
- Microsoft PowerPoint