JOB DESCRIPTION - Reply to customer inquiries via WhatsApp, email, phone call, and social media - Handle room booking and event inquiries - Follow up and qualify customer leads - Prepare quotations, invoices, and sales reports - Assist Sales Team and Sales Manager - Prepare meeting minutes and work schedules - Coordinate with hotel departments for group bookings and events - Maintain proper filing and update Google Drive records REQUIREMENTS - Minimum SPM / Diploma qualification - Good communication and customer service skills - Basic computer knowledge (Microsoft Office & Google Drive) - Responsible, organized, and able to multitask - Experience in hotel sales/admin is an advantage