Kerja Sepenuh Masa, Customer Service Executive di Apollo Food Industries (M) Federal Territory - Maukerja

Company Description Apollo Food Industries (M) Sdn Bhd is a Malaysian company that emphasizes a close-knit, supportive workplace culture where team members can be themselves and grow professionally. The organization values collaboration, mutual support, and continuous learning, encouraging individuals to elevate their skills with colleagues who stand behind them. Apollo is proud of its local roots and aims to create products with a distinctly Malaysian identity that can succeed globally. Team members are invited to build a shared future grounded in passion, community spirit, and pride in contributing to Malaysian-made products for the world.
Role Description The Customer Service Executive role is a full-time, on-site position based in Mid Valley City. This role involves handling customer inquiries and feedback through phone, email, and other channels, ensuring prompt and accurate responses. The Customer Service Executive will assist in order processing, follow up on deliveries, and coordinate with internal departments to resolve issues efficiently. Daily responsibilities include maintaining customer records, preparing basic reports on customer interactions, and supporting continuous improvement of service standards. The role also requires proactively identifying customer needs, offering appropriate information, and contributing to a positive, professional brand image in every interaction.
Qualifications

• Strong customer service and communication skills, including clear spoken and written English and the ability to build positive relationships with diverse customers.
• Good problem-solving and conflict-resolution abilities, with a calm and professional approach to handling complaints and challenging situations.
• Basic administrative and organizational skills, including data entry, record keeping, and the use of office software (e.g., email, spreadsheets, CRM systems).
• Attention to detail and the ability to follow standard operating procedures while meeting deadlines in a fast-paced environment.
• Ability to work collaboratively in a team, demonstrate reliability, and adapt to changing priorities and new processes.
• Previous experience in customer service, hospitality, or related fields is an advantage but not mandatory.
• Minimum diploma or equivalent qualification preferred; candidates with relevant experience may also be considered.
• Comfortable working on-site in Mid Valley City and interacting with both internal teams and external stakeholders.