- Singapore
Kerja Sepenuh Masa, IT Support Engineer di PT. Guna Coalindo - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
DESKRIPSI PEKERJAAN
- Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
- Perform basic troubleshooting based on SOP and guides
- Escalate tickets to next level and ensure resolution within Service Level Agreement
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
- Proactively escalate query trends or potential issues to team leader
- Any other relevant duties as and when assigned by the Supervisor
- Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
- At least 1–3 years of relevant experience in IT support or helpdesk roles.
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Staff
Peringatan Penting
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