Kerja Sepenuh Masa, Desktop Support Engineer (HFT-Hedge Fund Domain) di Ambition - Maukerja

Our client is seeking an experienced Desktop Support Engineer to provide technology support within a fast-paced High Frequency Trading (HFT), or hedge fund environment. This position is responsible for delivering exceptional end-user support to traders, portfolio managers, quants, researchers, and executive stakeholders, ensuring maximum uptime across mission-critical trading systems and desktop infrastructure.

Responsibilities

• Provide onsite and remote desktop support for traders, portfolio managers, and business users.
• Troubleshoot and resolve hardware, software, and network issues.
• Support Windows desktop environments, laptops, mobile devices, and peripheral equipment.
• Set up, configure, and maintain user workstations and multi-monitor trading desk setups.
• Support Microsoft 365, Active Directory, Teams, Outlook, and related technologies.
• Manage user onboarding, offboarding, and access requests.
• Install, upgrade, and maintain desktop applications and security tools.
• Liaise with infrastructure, networking, and application support teams to resolve complex issues.
• Maintain accurate documentation of incidents, requests, and procedures.
• Provide timely support for critical trading and business applications.

Requirements

• At least 5 years of Desktop Support experience within a High Frequency Trading (HFT), or Hedge Fund or similar environments.
• Proven experience supporting front-office trading users in a fast-paced financial services environment.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and desktop hardware support.
• Experience supporting trading floor technology, including multi-monitor workstation environments.
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
• Familiarity with financial applications such as Bloomberg, Refinitiv/Eikon, or similar trading platforms is preferred.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to work under pressure and respond quickly to business-critical incidents.
• Experience with IT ticketing systems and service management processes.
• Relevant Microsoft or IT certifications are advantageous.