jobs in Government Organization

Kerja Sepenuh Masa Desk Engineer, Gaji tinggi SGD 3,900 di Government Organization Southwest (Singapore) - Maukerja

Desk Engineer

Government Organization

SGD3,900 - SGD3,900 Sebulan

Sepenuh Masa

one-north, Southwest (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • one-north Southwest (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

  • Handle inbound and outbound customer calls, emails, and chat support.
  • Log, categorize, prioritize, and assign incidents/service requests using ITSM tools (ServiceNow, BMC Remedy, Jira Service Management, Freshservice, ManageEngine, etc.).
  • Monitor incident queues and ensure tickets meet defined SLA timelines.
  • Perform first-call resolution wherever possible.
  • Escalate unresolved issues to Level 2/Level 3 support teams.
  • Update users regularly on ticket status and expected resolution times.
  • Maintain accurate documentation of incidents, resolutions, and knowledge articles.
  • Generate daily or weekly reports on ticket volumes and SLA performance when required.
  • Working on 12 hours day and night shift

Pay: $2,260.87 - $3,900.00 per month

Work Location: In person

Peringatan Penting

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