Kerja Sepenuh Masa, Manager, Payment Support Centre (PSC) di Maybank - Maukerja

Permanent

Manager

Degree

Business Studies/Administration

Operations

Group Operations

0 - 5 years

Undisclosed

• Responsible for the accurate and timely processing of customer instructions and operational transactions for Business Units such as Global Banking (GB), Mid-Corp and branches’ customers. • Ensure all policies, procedures, controls and regulatory requirements are adhered to. • Manage customer instructions, enquiries, exceptions and escalations within the agreed service standards. • Ensure issues, complaints, exceptions and operational risks are escalated and reported on a timely basis. • Support process improvements, system enhancements and operational projects to improve efficiency and service delivery.

• Manage and process customer instructions received from BUs. • Liaise closely with Relationship Managers (RMs), Business Units and internal stakeholders to facilitate timely execution of customer requests. • Monitor and follow up on pending instructions, outstanding cases and service issues to ensure timely resolution. • Review and ensure operational controls, reconciliations and regulatory requirements are complied with. • Support implementation of new products, system enhancements and operational change initiatives. • Prepare management reports, operational statistics and service updates. • Keen interest in leveraging technology, automation, coding, data analytics, or AI to improve operational efficiency and customer experience

• Minimum tertiary education in Banking, Finance, Business or Accountancy or with 5 years of banking operations experience. • Strong knowledge of MAS 626 and other AML related regulations, and operational risk and controls. • Good stakeholder management and communication skills. • Strong analytical, problem-solving and decision-making abilities. • Meticulous, accurate and able to work under pressure. • Leadership capability to guide and support the team when required.