Full Time IT Support Executive Jobs, in Esthetics International Group Selangor - Maukerja

Responsibilities:

• Provide technical assistance and support to users via phone, email

• Troubleshoot technical issues and escalate as needed

• Document technical issues and resolutions in Service Desk Plus

• Prioritize and manage multiple tickets simultaneously

• Communicate technical information to non-technical users in a clear and concise manner

• Ensure user satisfaction by providing excellent customer service

• Collaborate with other MIS colleagues to resolve technical issues quickly and efficiently

• Continuously learn and stay up-to-date with the latest technologies, trends, and best practices in the industry

Requirements:

• Bachelor's degree in Computer Science/Information Technology or related field (preferred)

• Fresh graduates are encouraged to apply

• Relevant technical certifications (e.g., CompTIA, ITIL Foundation) (preferred)

• Proven experience as an IT Helpdesk Agent or similar role

• Technical proficiency in computer systems, networks, and software

• Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills

• Ability to manage time effectively and prioritize tasks

• Customer service oriented with a positive attitude

• Ability to work effectively in a team environment

• Adaptability to changing technologies and systems

• Meticulous attention to detail

• Passion for continuous learning and professional development