Bellman
Summary of responsibilities:
Assist guests with check in and checkout, and other cashiering duties
Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Meet, greet and provide rooming for VIP guests
Ensure timely delivery of guest luggage and guest items in a friendly and approachable manner to meet and exceed guest expectations.
Orient guests on the room facilities to facilitate guest use and comfort.
Attend to all other guest requests as directed by Front Office and Guest Services Leaders
Acknowledge and communicate with Front Office and Guest Services via Mobitalk upon completion of assignment
Presence at the lobby area to provide guest assistance
Work closely with the Doorman for arrival and departure luggage assistance
May require performing Doorman duties as and when required
Ensure smooth flow of traffic at the driveway
Assist with any group luggage logistics
Buddy new colleagues as required and provide on job training
Perform manual wake-up calls for guests during night shift when required
Ensure timely deliveries of amenities to guests especially during the night shift
Qualifications:
Minimum Secondary Education
Able to read and write English
Must be physically able to carry out duties
Guest focused with good communications skill
A team player and efficient worker
Possess good attitude and initiative
Possess integrity and honesty