Kerja Sepenuh Masa, Senior Operations Manager di DataSpark Pte Ltd - Maukerja

Date: 2026-07-28

Location: Singapore, , Singapore

Company: NCS

Job Requisition ID: 173706

Company Description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

The Operations Manager provides operational leadership and governance across field and service operations, ensuring timely execution of corrective and preventive maintenance (CM/PM) activities. This role oversees manpower planning, process standardization, and adherence to contractual SLAs. The Operations Manager is also responsible for driving service quality, people development, asset management, and continuous improvement initiatives while collaborating with cross-functional teams, vendors, and partners to ensure efficient and high-quality service delivery.

What will you do?

Oversee daily field and service operations through Operations Leads, ensuring timely execution of CM and PM activities
Manage manpower planning and roster rotation to ensure 24×7 coverage and SLA adherence
Drive operational readiness, standardization, and compliance with maintenance processes and documentation standards
Monitor resource-to-incident ratio, balancing manpower utilization, cost efficiency, and service quality
Support the Operations Director in ensuring engineers maintain required certifications, OEM accreditations, and training
Identify competency gaps, coordinate structured training plans, and track skills matrix for the operations team
Mentor and coach team leads to enhance technical depth, communication, and incident ownership
Define, maintain, and improve SOPs for preventive and corrective maintenance, escalation handling, and reporting
Develop standardized templates, checklists, and documentation frameworks for consistent service quality
Conduct site audits and quality checks to ensure compliance with SOPs, safety, and customer specifications
Lead lessons-learned sessions and institutionalize operational best practices across service teams
Lead root-cause analyses and post-incident reviews to address systemic issues
Collaborate with internal teams to streamline workflows and enhance customer experience
Champion continuous service improvement, process automation, and dashboard reporting initiatives
Track and optimize resource utilization relative to ticket volume and SLA targets
Analyze operational metrics to recommend productivity and cost-efficiency improvements
Oversee spares stock availability and sparing strategy to meet contractual SLAs
Forecast hardware demand based on device population, failure trends, and incident history
Maintain visibility of spares inventory, repair turnaround, and vendor RMA status
Define spares stocking policies, shelf-life management, and replenishment triggers
Review sparing utilization and adjust strategies for cost, coverage, and service assurance
Coordinate with Sales Specialists and Presales teams on maintenance contracts, renewals, and compliance reviews
Liaise with OEM and partner vendors (e.g., Cisco, Check Point, Fortinet, Aruba, Alcatel) for escalation and RMA support
Support vendor performance evaluations and maintain strong partner relationships
Participate in tenders, resource estimation, and operational costing with Presales and Finance
Ensure accurate operational inputs are reflected in proposals and contract documentation
Track operational expenditure and reduce cost per incident while maintaining SLA compliance
Prepare regular operational performance reports and dashboards for management
Support the Operations Director in executive reviews, audits, and client meetings
Ensure accurate escalation documentation and timely communication across operational stakeholders

Qualifications

Degree or higher in a relevant field
More than 10 years of IT experience
Strong knowledge in IT Security
Skilled in ITIL IT Service Management and Network Management Information System (NMIS)
Strong leadership, analytical, and decision-making capabilities
Excellent communication and coordination skills
Proven ability to manage operations, manpower planning, and SLA-driven environments

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ************* and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, ************* and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at *************

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