- Singapore
Kerja Sepenuh Masa, Account Executive, Work Dynamics, APAC di JLL - Maukerja
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JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Regional Account Director – Financial Services Client
Work Dynamics, Asia Pacific
Reports to: Managing Director, Work Dynamics, Asia Pacific
Position Summary
The Asia Pacific Regional Account Director (RAD) is the senior executive accountable for leading JLL’s Integrated Facilities Management (IFM) partnership with a large Financial Services client across the Asia Pacific region.
This role ensures consistent, high-quality service delivery across all APAC locations in full alignment with agreed scope, standards, governance frameworks, and contractual commitments. The RAD owns regional performance, financial management, risk oversight, and strategic execution—driving operational excellence through disciplined governance, standardization, innovation, and proactive issue resolution.
As the primary JLL leader for the account, the RAD translates the Client’s strategic priorities into structured action plans with clear accountability, measurable outcomes, and relentless focus on quality, control, simplification, consistency, and value. The role fosters a culture of ownership, transparency, and continuous improvement, ensuring that all teams operate with pace, rigor, and alignment to deliver exceptional client outcomes at scale.
Working Environment
The role will be based in Hong Kong or Singapore at the Client office, requiring close collaboration with Client leadership and cross-functional teams across Asia Pacific.
Supervisory Responsibilities
The RAD leads a high-performing, integrated team delivering IFM services across Client’s APAC portfolio. Direct and matrix reports include:
Regional Engineering Director
Regional Governance and Performance Lead
Sub-Regional and Country Operations Leads
Regional Finance Director
Regional HR Business Partner
Core Responsibilities
Account Leadership & Strategic Execution
Lead regional IFM account management and delivery, ensuring consistent execution across all APAC locations aligned to agreed scope, standards, and governance frameworks.
Translate Client strategic priorities and account objectives into structured plans, clear accountabilities, and measurable outcomes that drive tangible results.
Provide clear direction and alignment across the JLL service delivery organization, ensuring all teams understand expectations and execute consistently against account priorities.
Operational Excellence & Service Delivery
Ensure reliable, high-quality service delivery across all sites, guided by the principles of quality, control, simplification, consistency, and innovation.
Maintain practical engagement with local operations to understand service delivery realities, manage risks proactively, and drive targeted improvements.
Drive continuous improvement, innovation, and transformation initiatives—leveraging technology, best practices, and market insights to enhance service quality, efficiency, transparency, and value.
Governance, Compliance & Risk Management
Own regional KPI and performance governance, ensuring accurate, evidence-based reporting, clear performance narratives, and timely corrective actions for underperformance.
Ensure contract and commercial compliance, alignment to financial principles, and fulfillment of all commercial commitments.
Lead risk and incident management across the region—establishing processes that enable early identification, clear ownership, timely escalation, and effective remediation.
Financial & Resource Stewardship
Own regional financial management and governance, including accurate forecasting, financial transparency, and robust budget oversight.
Ensure effective resource alignment and capability deployment across the region, coordinating cross-location delivery to meet account objectives efficiently.
Process Standardization & Transparency
Drive structured process management discipline—ensuring SOPs, reporting templates, and operating practices are documented, consistent, regularly updated, and implemented at scale.
Embed common data standards, reporting formats, and methodologies across all locations to reduce complexity, cost, and risk while enabling effective oversight.
Promote proactive, unfiltered communication—providing clear visibility into performance, issues, and risks without delay.
Stakeholder & Relationship Management
Serve as the single point of contact and escalation for the client, building trusted relationships through transparency, responsiveness, and disciplined execution.
Champion change and innovation—challenging legacy approaches and driving adoption of new processes and technologies that improve outcomes.
Expected Leadership Behaviours
Acts with ownership and accountability: Takes full responsibility for outcomes, proactively identifies gaps, and resolves issues without requiring client direction.
Operates with pace and urgency: Drives timely execution, closes actions decisively, and maintains momentum across all workstreams.
Exercises strong judgment and prioritization: Focuses effort on highest-value and highest-risk areas, balancing short-term delivery with long-term sustainability.
Leads with structure and discipline: Ensures consistent formats, methodologies, and governance across all deliverables and regional updates.
Drives disciplined delivery management: Applies structured planning, tracking, governance, and escalation to ensure commitments are delivered reliably.
Drives consistency and standardization at scale: Embeds common processes and data standards to enable oversight and reduce operational friction.
Required Knowledge, Skills and Abilities (KSA)
Minimum 15 years’ experience in real estate services, with deep expertise in Facilities Account Management and working knowledge of Transaction Management, Project Management, Strategic Portfolio Management, Lease Administration, Workplace Strategy, and Employee Experience.
Proven track record managing complex, multi-country IFM accounts, including P&L responsibility across multiple geographies.
Demonstrated ability to partner strategically with global financial institutions (such as UBS) to deliver operational excellence, governance, and transformation.
Strong understanding of contract compliance, risk management, data governance, and performance reporting frameworks.
Experience balancing client expectations with firm profitability while maintaining trust, transparency, and mutual value creation.
Ability to lead large, matrixed teams with clarity, consistency, and cultural sensitivity across APAC markets.
What You Can Expect From Us
We succeed together and believe the best inspire the best. At JLL, we invest in supporting one another, learning collectively, and celebrating shared success.
Our Total Rewards program reflects our commitment to your career growth, well-being, and recognition—offering competitive compensation, benefits, and development opportunities.
We can’t wait to see where your ambitions take you at JLL. Apply today!
About JLL
JLL (Jones Lang LaSalle) is a leading professional services and investment management firm specializing in real estate. Operating in over 80 countries with more than 102,000 employees worldwide, we help real estate owners, occupiers, and investors achieve their business ambitions. As a Fortune 500 company, we are committed to shaping the future of real estate for a better world—leveraging advanced technology to create sustainable, innovative, and rewarding environments for our clients, people, and communities.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Regional Account Director – Financial Services Client
Work Dynamics, Asia Pacific
Reports to: Managing Director, Work Dynamics, Asia Pacific
Position Summary
The Asia Pacific Regional Account Director (RAD) is the senior executive accountable for leading JLL’s Integrated Facilities Management (IFM) partnership with a large Financial Services client across the Asia Pacific region.
This role ensures consistent, high-quality service delivery across all APAC locations in full alignment with agreed scope, standards, governance frameworks, and contractual commitments. The RAD owns regional performance, financial management, risk oversight, and strategic execution—driving operational excellence through disciplined governance, standardization, innovation, and proactive issue resolution.
As the primary JLL leader for the account, the RAD translates the Client’s strategic priorities into structured action plans with clear accountability, measurable outcomes, and relentless focus on quality, control, simplification, consistency, and value. The role fosters a culture of ownership, transparency, and continuous improvement, ensuring that all teams operate with pace, rigor, and alignment to deliver exceptional client outcomes at scale.
Working Environment
The role will be based in Hong Kong or Singapore at the Client office, requiring close collaboration with Client leadership and cross-functional teams across Asia Pacific.
Supervisory Responsibilities
The RAD leads a high-performing, integrated team delivering IFM services across Client’s APAC portfolio. Direct and matrix reports include:
Regional Engineering Director
Regional Governance and Performance Lead
Sub-Regional and Country Operations Leads
Regional Finance Director
Regional HR Business Partner
Core Responsibilities
Account Leadership & Strategic Execution
Lead regional IFM account management and delivery, ensuring consistent execution across all APAC locations aligned to agreed scope, standards, and governance frameworks.
Translate Client strategic priorities and account objectives into structured plans, clear accountabilities, and measurable outcomes that drive tangible results.
Provide clear direction and alignment across the JLL service delivery organization, ensuring all teams understand expectations and execute consistently against account priorities.
Operational Excellence & Service Delivery
Ensure reliable, high-quality service delivery across all sites, guided by the principles of quality, control, simplification, consistency, and innovation.
Maintain practical engagement with local operations to understand service delivery realities, manage risks proactively, and drive targeted improvements.
Drive continuous improvement, innovation, and transformation initiatives—leveraging technology, best practices, and market insights to enhance service quality, efficiency, transparency, and value.
Governance, Compliance & Risk Management
Own regional KPI and performance governance, ensuring accurate, evidence-based reporting, clear performance narratives, and timely corrective actions for underperformance.
Ensure contract and commercial compliance, alignment to financial principles, and fulfillment of all commercial commitments.
Lead risk and incident management across the region—establishing processes that enable early identification, clear ownership, timely escalation, and effective remediation.
Financial & Resource Stewardship
Own regional financial management and governance, including accurate forecasting, financial transparency, and robust budget oversight.
Ensure effective resource alignment and capability deployment across the region, coordinating cross-location delivery to meet account objectives efficiently.
Process Standardization & Transparency
Drive structured process management discipline—ensuring SOPs, reporting templates, and operating practices are documented, consistent, regularly updated, and implemented at scale.
Embed common data standards, reporting formats, and methodologies across all locations to reduce complexity, cost, and risk while enabling effective oversight.
Promote proactive, unfiltered communication—providing clear visibility into performance, issues, and risks without delay.
Stakeholder & Relationship Management
Serve as the single point of contact and escalation for the client, building trusted relationships through transparency, responsiveness, and disciplined execution.
Champion change and innovation—challenging legacy approaches and driving adoption of new processes and technologies that improve outcomes.
Expected Leadership Behaviours
Acts with ownership and accountability: Takes full responsibility for outcomes, proactively identifies gaps, and resolves issues without requiring client direction.
Operates with pace and urgency: Drives timely execution, closes actions decisively, and maintains momentum across all workstreams.
Exercises strong judgment and prioritization: Focuses effort on highest-value and highest-risk areas, balancing short-term delivery with long-term sustainability.
Leads with structure and discipline: Ensures consistent formats, methodologies, and governance across all deliverables and regional updates.
Drives disciplined delivery management: Applies structured planning, tracking, governance, and escalation to ensure commitments are delivered reliably.
Drives consistency and standardization at scale: Embeds common processes and data standards to enable oversight and reduce operational friction.
Required Knowledge, Skills and Abilities (KSA)
Minimum 15 years’ experience in real estate services, with deep expertise in Facilities Account Management and working knowledge of Transaction Management, Project Management, Strategic Portfolio Management, Lease Administration, Workplace Strategy, and Employee Experience.
Proven track record managing complex, multi-country IFM accounts, including P&L responsibility across multiple geographies.
Demonstrated ability to partner strategically with global financial institutions (such as UBS) to deliver operational excellence, governance, and transformation.
Strong understanding of contract compliance, risk management, data governance, and performance reporting frameworks.
Experience balancing client expectations with firm profitability while maintaining trust, transparency, and mutual value creation.
Ability to lead large, matrixed teams with clarity, consistency, and cultural sensitivity across APAC markets.
What You Can Expect From Us
We succeed together and believe the best inspire the best. At JLL, we invest in supporting one another, learning collectively, and celebrating shared success.
Our Total Rewards program reflects our commitment to your career growth, well-being, and recognition—offering competitive compensation, benefits, and development opportunities.
We can’t wait to see where your ambitions take you at JLL. Apply today!
About JLL
JLL (Jones Lang LaSalle) is a leading professional services and investment management firm specializing in real estate. Operating in over 80 countries with more than 102,000 employees worldwide, we help real estate owners, occupiers, and investors achieve their business ambitions. As a Fortune 500 company, we are committed to shaping the future of real estate for a better world—leveraging advanced technology to create sustainable, innovative, and rewarding environments for our clients, people, and communities.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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