jobs in RHB Banking Group

Kerja Sepenuh Masa, Premier Service Manager di RHB Banking Group Perak - Maukerja

Premier Service Manager

RHB Banking Group

Undisclosed

Sepenuh Masa

Ipoh, Perak

Kongsi
Simpan

Lokasi Kerja

  • Ipoh Perak Malaysia

Penerangan Kerja

Tanggungjawab

Branch Location

Jalan Tun Sambanthan, Ipoh

Primary Objectives

  • Premier Centre Service Champion
  • Manage vacant port and Onyx Leads
  • Support cross selling & AUM initiatives
  • Consolidate sales performance reports for Centre Manager
  • Assist in events and campaigns (coordinating, merchandise)

Key Responsibilities

  • Attend to walk-in or call-in clients (e.g inquiries on transactional banking, membership services, product offered, account balances, currency rates) and if necessary direct to RMs
  • Improve Premier Clients' experience when there are turnover in RMs- Manage the vacant port of respective Centre Manager's portfolio by maintaining the list, provide updates regularly on campaigns and rates for cross-selling and AUM
  • Provide strong support to Premier Relationship Managers and Premier Relationship Directors in sales activities such as pre/post sales appointments, checking of forms and follow ups on potential requirements to ensure completion of submission.
  • Able to present Premier Propositions, campaigns and all deposit and asset products related to Premier segment to our Premier customers in a professional manner.
  • Ensure smooth process flow in Premier fees charges for better customer's experience - Maintain and keep track on list of customers for Premier fees deduction to improve customer's satisfaction and reimbursements within TAT.
  • Ensuring 100% contact rate for all Onyx leads campaigns.
  • Cross selling credit cards, PCA, MCA Debit Card, FD and Banca
  • Assist Centre Managers to consolidate daily sales reports for sales meetings
  • Attend and support Premier events in areas such as merchandises and RSVP listing
  • Assist Premier Centre in performing Verification Call to Vulnerable Customers
  • Assist Premier Centre in account opening process

Peringatan Penting

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