Kerja Sepenuh Masa Sales Support Coordinator, Gaji tinggi MYR 3,000 di Savena Logistic (M) Selangor - Maukerja

• Prepare and send accurate freight quotations to potential and existing clients based on their shipment details and company pricing structure.
• Respond promptly to customer inquiries regarding pricing, shipment tracking, service availability, and other logistics related questions.
• Liaise with own overseas office and agents worldwide to quote and secure air / sea freight shipments.
• Coordinate with local clients and overseas agents to promote our services.
• Assist GM to prepare promotion flyers / posters/ service product to sell to clients or overseas agents.
• Send write ups to local customers or overseas agents
• To liaise with carrier / co-loader / airline GSA / transporters / project movers /vendors to obtain a close relationship to source the most competitive rates for all sectors.
• The main focus is to concentrate and replying the quotations to overseas office and overseas agent for their routing order (RO) enquiries. To reply the routing order (RO) enquiries within the time frame. (Asia Enquiries – Within the same day & Europe / USA Enquiries – Within the next day)
• If rates still pending from carrier / co-loader / airline GSA / transporters / project movers /vendors to reply a message to the enquirer that rates pending and will reply to them asap once available. Do not keep the agent in the dark about the quotation progress.
• For local existing Company customers enquiries need to reply asap within the same day if possible.
• Communicate and understand the customer enquiries / requirements before quoting to ensure that the correct quotation is provided during the quoting process. If customer requirements are not clear contact the customer directly to check and understand before quoting.
• Always maintain good Customer Service role functions. Handling customer complaints and resolving issues efficiently.
• To assist the local GFL department to obtain the rates from carrier / co-loader / airline GSA / transporters / project movers /vendors and to provide the salesperson with the rates obtain for them to proceed with their quotations directly to their customers.
• Only if the salesperson is out for sales call and the quotation is urgent, then to assist them to prepare the quotations to their customer. Otherwise, all sales quotation the sales person in charge to prepare themselves.
• Coordinate logistics arrangements with carriers, including booking shipments, before handling over to the operations team.
• To communicate and handover the job once secured to the operations air / sea team to handle the shipment arrangements asap once the shipment is secured, and to provide the operation dept with the cost and selling for the shipment arrangements.
• Screen potential leads to identify qualified opportunities and forward them to the appropriate sales representatives.
• To attend trainings provided by the company or the HOD from time to time to ensure that our service level is always up to the customer expectations.
• Fulfilling KPI and accomplishing company objectives.
• Contributes to team effort by accomplishing related results as needed.
• Work independently with minimum supervision.
• Conduct market research to identify potential new clients, industry trends, and competitor activity.
• Guide and mentor junior staffs if required on their daily work-related task.
• Assisting the General Manager in daily shpt monitoring & customer service if required.
• Prompt email communication, response and reply to overseas office, overseas agents, etc.
• Any other report required to prepare before the dateline provided by the HOD.
• Maintain record & filing system, record retrieval as required.
• Responsible for the satisfactory and complete fulfilment of any other work-related tasks as assigned by the superior (HOD) on ADHOC basic.

MINIMUM QUALIFICATION:

• Minimum Diploma in Logistics, Supply Chain Management, or the equivalent

EXPERIENCE AND SKILL REQUIREMENT:

• Minimum of 1 year of experience
• Understanding of international shipping procedures, freight forwarding, customs regulations, and various transportation modes (Added advantage).
• Applicants must be able to develop strong business relationships within all levels of the company and with potential and existing clients.
• Proven experience in a sales support role, preferably within the logistics industry.
• Applicants must have excellent verbal communication skills to convey information on the company’s solutions to clients and prospects, as well as to provide customer support as needed
• Applicants must be able to schedule their daily activities, optimally. It is also important for them to be skilled in handling multiple tasks, such as making phone calls and sending emails or instant messages to co-colleagues and customer simultaneously
• Can work and contribute in a team-oriented environment team player.
• MS Office, Excel, good communication skills, team player, work independently & responsible.

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Parental leave

Work Location: In person