Full Time Assistant Manager, Student Services Jobs, Salary up to SGD 3,200 in NANYANG INSTITUTE OF MANAGEMENT PTE LTD Central Region (Singapore) - Maukerja

ABOUT THE ROLE
The Assistant Student Service Manager leads the Student Service Department, overseeing student welfare, pastoral care, and administrative support for a mainly international student population. Reporting to the Vice President, this role combines hands-on casework with team leadership, and ensures the department meets EduTrust and SWDA requirements.

KEYRESPONSIBILITIES

DepartmentalLeadership

·        Oversee daily operations of the Student Service Department

·        Supervise and guide Student Service Officers/Executives, assigningcaseloads and reviewing their work

·        Set service standards and workflows for welfare, discipline, attendance,and student support

·        Update the Vice President on department performance andEduTrust/SWDA/ICA compliance

·        Represent the department in cross-functional meetings as needed

Team Management& General Student Services

·        Lead and supervise the Student Services Team

·        Handle student admission, withdrawal, course completion, and attendance records

·        Cover the front desk and assist walk-in students with enquiries, feedback, and complaints

·        Respond to email and phone enquiries

·        Coordinate admin matters across departments

·        Support student events, orientation, and graduation as needed

·        Check in on student wellbeing

·        Act as the main contact point for students

·        Take on other duties as assigned

InternationalStudent Support

·        Support Student's Pass applications and renewals, and related ICA matters

·        Track compliance with Student's Pass conditions and flag at-risk cases early

Student Welfare& Pastoral Care

·        Support students with academic, personal, and social concerns; escalate complex cases to the Admissions team, Academic Department, or Vice President

·        Follow up on attendance issues in line with EduTrust/SWDA requirements

·        Support discipline processes, including case records and follow-up

·        Help organize student wellbeing activities