Kerja Sepenuh Masa, IT Support di MTT LEARNING ACADEMY SDN BHD Pulau Pinang - Maukerja

Specific Responsibilities and Expectations of This Role

1. Provide technical support and troubleshooting for hardware, software, operating systems, and IT-related services across the organisation.
2. Manage, monitor, and maintain servers, including performance monitoring, system updates, backups, DNS, DHCP, Group Policy administration, and ensuring the high availability of critical services.
3. Administer, maintain, and support campus-wide network infrastructure, including switches, wireless access points, internet connectivity, firewall systems, VPN services, network security, and wired and wireless connectivity for staff, students, and visitors.
4. Administer and support Google Workspace services, including user account management, email systems, Google Drive, shared drives, security settings, and user support.
5. Respond to, document, and resolve IT service requests and incidents in a timely manner while maintaining service standards.
6. Perform root cause analysis, develop troubleshooting procedures, and implement preventive measures to minimise recurring technical issues.
7. Provide support for desktop computers, laptops, printers, scanners, projectors, interactive displays, audiovisual equipment, and other IT peripherals.
8. Assist with IT procurement activities, including sourcing quotations, evaluating solutions, raising purchase requests, and managing software and hardware renewals.
9. Maintain accurate inventories of IT assets, including hardware, software licences, network devices, and related resources.
10. Manage user access rights and permissions for systems, applications, network resources, and cloud services.
11. Coordinate hardware lifecycle management, including deployment, upgrades, repairs, replacements, secure disposal, and data sanitisation.
12. Plan, implement, and support IT infrastructure projects, system upgrades, and technology improvements across the organisation.
13. Provide technical support for school events, meetings, presentations, examinations, and other school activities requiring IT services and equipment.
14. Provide technical support for boarding facilities, residential operations, network services, and critical IT infrastructure, including participation in an after-hours, weekend, and on-call support rotation within the IT team to ensure continuity of service and a timely response to incidents outside normal working hours.
15. Ensure IT systems comply with organisational policies, security requirements, and safeguarding standards.
16. Undertake any other duties and responsibilities as assigned by the Line Manager.

Employment Type: 6-month Contract

N.B. At the Prince of Wales Island International Schools, we are committed to providing a safe environment for all children. To keep every child safe, a proactive safeguarding culture is encouraged, and all members of our community are expected to share this commitment.