Kerja Sepenuh Masa, Front Office Asssistant di Opus Hospitality Federal Territory - Maukerja

Key Responsibilities:

To deliver professional, efficient and guest-focused front office services, ensuring smooth check-in/check-out, accurate reservations handling, and a positive first and last impression for all guests.

Responsibilities:

• Welcome and check-in/check-out guests in a courteous, efficient and professional manner.

• Handle guest reservations, walk-ins, room assignments and rate quotations accurately.

• Respond promptly to guest enquiries, requests and complaints, escalating where necessary.

• Maintain accurate guest records, billing and cashiering in line with SOPs.

• Coordinate with Housekeeping, Bellman and other departments to ensure room readiness and guest service flow.

• Handle telephone calls, messages and correspondence professionally.

• Process payments, deposits and ensure proper cash handling and end-of-shift reconciliation.

• Maintain product knowledge of hotel facilities, promotions and local attractions to assist guests.

• Ensure the front desk and lobby area are kept clean, organised and presentable always.

• Support emergency and security procedures as required.

• Maintain close communication and coordination with the reservations team and ensure booking information are in order.

Requirements:

• Diploma or equivalent in Hospitality Management or related field.

• Prior experience in front office or guest service operations preferred.

• Good command of English and Bahasa Malaysia; additional languages an advantage.

• Proficient in hotel PMS and basic Microsoft Office applications.

• Pleasant, well-groomed and service-oriented disposition.

• Able to work shifts, weekends and public holidays as required.

• Possession of own transport is an added advantage

What We Offer / Perks & Benefits

• Attractive remuneration package - Basic salary + Overtime + Midnight shift allowance

• Duty meals provided - Delicious meals on us, so you are always energized on shift

• Uniform provided, Look sharp and professional at zero cost

• Medical coverage - Outpatient medical benefits for your peace of mind

• Career growth opportunities - Clear progression path within our hospitality and property group (Front Office → Supervisor → Operations Manager)

• Comprehensive training - On-the-job training in hotel systems and guest service, plus other training programs to develop your skills and hospitality career

How to Apply

Interested? Email your CV to ************* with the position title as the subject line

(e.g., "Application – Front Office Assistant"). Shortlisted candidates will be contacted for an interview.