- Singapore
Kerja Sepenuh Masa, Residence Manager di JLL - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
You will lead the day-to-day operations of residential properties, overseeing staff and ensuring high-quality service delivery to clients and residents. This role involves comprehensive property management including staff supervision, financial oversight, vendor coordination, and regulatory compliance. You'll serve as the primary point of contact between the management team, property councils, and service providers while ensuring all contractual, legal, and operational requirements are met. Working closely with the director, you'll help shape departmental policies and maintain operational excellence across all managed sites.
What your day-to-day will look like:
Team Leadership & Operations
You'll guide and supervise your team, organizing daily resources and ensuring adequate staffing coverage through roster planning. You'll conduct performance appraisals, participate in annual salary reviews, lead regular team meetings, and support staff recruitment efforts to build a capable team.
Contract & Compliance Management
You'll monitor contracts, agreements, and insurance policies to ensure timely renewals (reviewing three months before expiry) and maintain compliance with property management legislation. You'll advise councils on regulatory requirements, prepare documents for submission to the Commissioner of Buildings following AGMs/EOGMs, and conduct quarterly audits of the Strata Roll and half-yearly audits of the assets register.
Financial Oversight
You'll prepare and propose annual maintenance budgets and sinking fund provisions for council approval. You'll review monthly financial statements against approved budgets, approve and authorize payments of outgoings including taxes, and coordinate annual audits of accounts. You'll establish procedures for purchasing, cash handling, and verification of financial transactions, while recommending actions against payment defaulters with legal assistance.
Meetings & Communication
You'll prepare AGM/EOGM documentation, follow up on matters arising from council and general meetings, and vet all outgoing correspondence and meeting minutes. You'll review incoming correspondence to ensure appropriate follow-up actions, particularly on complaints, and prepare management proposals for potential clients.
Service Provider & Vendor Management
You'll oversee relationships with key service providers including security services, insurance providers, telecommunications, photocopier services, NETS & LGA, SP Services, delivery services, and landscaping contractors. You'll prepare and submit Management Agent (MA) reports and manage feedback received through various channels including The M App.
Maintenance & Property Standards
You'll plan and recommend periodic maintenance works while reviewing all operational areas to identify cost-saving opportunities without compromising quality or effectiveness. You'll review and update House Rules and By-Laws, recommending changes for inclusion in AGMs when necessary, and establish procedures for imposing administrative fees for contraventions by contractors or residents.
Administrative & Special Projects
You'll prepare and approve work orders and purchase orders, liaise with solicitors on legal matters, advise councils on fund transfers when appropriate, and undertake other duties as assigned by management.
Required Qualifications
Degree in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 8–10 years of relevant experience managing similar-sized residential developments; OR
Diploma in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 10–12 years of relevant experience managing similar-sized residential developments
Certificate in Managing Agent Practice
Strong understanding of property management legislation and regulatory compliance requirements
Demonstrated experience in financial management including budgeting, financial reporting, and payment authorization
Proven ability to lead, supervise, and develop teams
Experience coordinating with service providers, vendors, and external stakeholders
Strong written and verbal communication skills for correspondence, reporting, and council interactions
Preferred Qualifications
Experience managing multiple residential property sites simultaneously
Familiarity with resident feedback management systems and digital communication platforms
Knowledge of contract negotiation and vendor management best practices
Experience preparing and presenting at Annual General Meetings (AGMs) and Extraordinary General Meetings (EOGMs)
Background in implementing operational efficiency improvements and cost-saving initiatives
Established relationships with solicitors and legal advisors in property management contexts
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
You will lead the day-to-day operations of residential properties, overseeing staff and ensuring high-quality service delivery to clients and residents. This role involves comprehensive property management including staff supervision, financial oversight, vendor coordination, and regulatory compliance. You'll serve as the primary point of contact between the management team, property councils, and service providers while ensuring all contractual, legal, and operational requirements are met. Working closely with the director, you'll help shape departmental policies and maintain operational excellence across all managed sites.
What your day-to-day will look like:
Team Leadership & Operations
You'll guide and supervise your team, organizing daily resources and ensuring adequate staffing coverage through roster planning. You'll conduct performance appraisals, participate in annual salary reviews, lead regular team meetings, and support staff recruitment efforts to build a capable team.
Contract & Compliance Management
You'll monitor contracts, agreements, and insurance policies to ensure timely renewals (reviewing three months before expiry) and maintain compliance with property management legislation. You'll advise councils on regulatory requirements, prepare documents for submission to the Commissioner of Buildings following AGMs/EOGMs, and conduct quarterly audits of the Strata Roll and half-yearly audits of the assets register.
Financial Oversight
You'll prepare and propose annual maintenance budgets and sinking fund provisions for council approval. You'll review monthly financial statements against approved budgets, approve and authorize payments of outgoings including taxes, and coordinate annual audits of accounts. You'll establish procedures for purchasing, cash handling, and verification of financial transactions, while recommending actions against payment defaulters with legal assistance.
Meetings & Communication
You'll prepare AGM/EOGM documentation, follow up on matters arising from council and general meetings, and vet all outgoing correspondence and meeting minutes. You'll review incoming correspondence to ensure appropriate follow-up actions, particularly on complaints, and prepare management proposals for potential clients.
Service Provider & Vendor Management
You'll oversee relationships with key service providers including security services, insurance providers, telecommunications, photocopier services, NETS & LGA, SP Services, delivery services, and landscaping contractors. You'll prepare and submit Management Agent (MA) reports and manage feedback received through various channels including The M App.
Maintenance & Property Standards
You'll plan and recommend periodic maintenance works while reviewing all operational areas to identify cost-saving opportunities without compromising quality or effectiveness. You'll review and update House Rules and By-Laws, recommending changes for inclusion in AGMs when necessary, and establish procedures for imposing administrative fees for contraventions by contractors or residents.
Administrative & Special Projects
You'll prepare and approve work orders and purchase orders, liaise with solicitors on legal matters, advise councils on fund transfers when appropriate, and undertake other duties as assigned by management.
Required Qualifications
Degree in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 8–10 years of relevant experience managing similar-sized residential developments; OR
Diploma in Estate Management, Real Estate, Building, Project Management, Facilities Management, Mass Communication, or Hospitality with 10–12 years of relevant experience managing similar-sized residential developments
Certificate in Managing Agent Practice
Strong understanding of property management legislation and regulatory compliance requirements
Demonstrated experience in financial management including budgeting, financial reporting, and payment authorization
Proven ability to lead, supervise, and develop teams
Experience coordinating with service providers, vendors, and external stakeholders
Strong written and verbal communication skills for correspondence, reporting, and council interactions
Preferred Qualifications
Experience managing multiple residential property sites simultaneously
Familiarity with resident feedback management systems and digital communication platforms
Knowledge of contract negotiation and vendor management best practices
Experience preparing and presenting at Annual General Meetings (AGMs) and Extraordinary General Meetings (EOGMs)
Background in implementing operational efficiency improvements and cost-saving initiatives
Established relationships with solicitors and legal advisors in property management contexts
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Peringatan Penting
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