Job Summary
Provide administrative and operational support by managing documentation, maintaining accurate records, coordinating communications, and assisting with day-to-day office operations to ensure efficient and compliant collection activities.
Key Responsibilities
- Maintain and update clients records in the collection management system.
- Prepare, organize, and file collection documents, correspondence, and reports.
- Schedule appointments, meetings, and follow-up activities for collection officers.
- Answer incoming calls and direct inquiries to the appropriate staff.
- Prepare and send collection letters, notices, and other administrative documents.
- Monitor incoming payments and update payment records.
- Generate daily, weekly, and monthly collection reports.
- Perform data entry with a high degree of accuracy.
- Coordinate with clients regarding account information and documentation.
- Maintain confidentiality of debtor and client information.
- Ensure records are complete and comply with applicable legal and company requirements.
- Manage office supplies and provide general administrative support.
Required Skills
- Strong organizational and administrative skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Office (especially Excel, Word, and Outlook).
- Good written and verbal communication skills.
- Ability to handle confidential information professionally.
- Basic understanding of accounts receivable or debt collection processes is an advantage.
- Ability to work under deadlines and manage multiple tasks.
Preferred Qualifications
- Diploma or Bachelor's degree in Business Administration, Accounting, Finance, or a related field.
- 1–3 years of administrative experience; experience in debt collection, banking, legal services, or finance is preferred.
- Familiarity with collection management software or CRM systems is an advantage.
This role is primarily administrative. If the position involves communicating with debtors, the assistant should follow company procedures and applicable laws governing debt collection practices, avoid making unauthorized payment arrangements or legal representations, and escalate complex or disputed accounts to the appropriate collection officer or manager.
Job Types: Full-time, Permanent
Pay: From RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person