Kerja Sepenuh Masa Customer Support Officer, Gaji tinggi MYR 4,300 di Guardian South East Asia Federal Territory - Maukerja

Main Purpose of Role: (Why)

The primary purpose of this role is to ensure that customer requests and internal support issues are managed efficiently, accurately, and consistently. This position serves as the central point of contact for support enquiries and to deliver timely resolutions while enhancing customer satisfaction and operational efficiency:

1. Monitor ticket progress, respond and follow up with internal teams to ensure timely resolution in accordance with service level agreements (SLAs).

2. Communicate professionally with customers via email by providing regular updates on ticket status

3. Verify that customer issues are fully resolved before closing tickets.

4. Maintain accurate records of customer interactions, actions taken, and resolutions within the ticketing system.

5. Prepare periodic reports on ticket volume

6. Allocate and assign units/devices in the system followed project requirements.

7. Update Customer Fleet documentation for all products

8. Perform other helpdesk and administrative duties as assigned by the management.

Qualifications, Skills and Experience: (Indicate mandatory or preferred)

1. Malaysian ONLY

2. Computer literate – mandatory

3. Professional English literacy required

4. Diploma in Business Administration, Customer Service, or a related field.

5. Experience at least a year using ticketing systems such as Freshdesk, Zendesk, or similar helpdesk platforms will be an added advantage.

6. Excellent written, verbal communication skills and demonstrated customer service experience

Other Attributes:(Aligned to culture)

1. Attention to details

2. Ability to work effectively in a team and respond cooperatively to the requirements of other company members.

3. Good interpersonal skills with a positive attitude and enthusiasm for continuous improvement.

4. Time management and prioritization

5. Ability to operate and plan in a rapidly changing environment.

6. Ability and desire to continuously learn new skills.

Pay: RM3,300.00 - RM4,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Application Question(s):

• What's your expected monthly basic salary?

Experience:

• Help desk: 1 year (Preferred)

Work Location: In person