Kerja Sepenuh Masa, Online Client Advisor di SE Active Federal Territory - Maukerja

Your role in a nutshell:

• We are looking for an energetic and results-oriented Teleselling & Caring, who will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience.
• In this role, you will play a crucial part in selling Technogym products and services, providing a premium customer experience, understanding the customer’s needs and offering the best solution for their desires.
• You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns by creating a strong interaction (via call/email/ chat).

Your mission will be to:

• Guarantee the achievement of quarterly inside sales targets.
• Fulfil lead generation activity aimed at increasing the customer base
• Manage inbound calls (for both B2B and B2C customers), delivering a unique selling experience while understanding customers’ needs and offering the right solution to ensure customer satisfaction
• Manage outbound calls to generate new business opportunities
• Support our Sales team in the field by scheduling visits
• Manage and nurture the CRM Database to ensure the information is accurate and up-to-date
• Collect and share adequate market feedback with the relevant departments
• Oversee the process from order to installation, checking customer satisfaction and upselling additional products or services where applicable

A little about you:

• Bachelor’s Degree in a relevant field, ideally with exposure to business development or sales environments
• 2–3 years of experience in telesales, sales, or customer service roles
• Strong understanding of sales processes, with experience in sales-driven, team-oriented environments
• Excellent verbal communication, interpersonal skills, and phone-based sales techniques
• Strong written communication skills, with the ability to engage customers effectively through WhatsApp, email, and other digital channels
• Proven ability to build and maintain long-term customer relationships
• Strong negotiation skills, with the ability to handle objections, resolve issues, and address customer concerns effectively
• Proficient in CRM systems and pipeline management (Salesforce knowledge is an advantage)
• Ability to identify process improvements and contribute to more efficient ways of working
• Interest in and passion for technological evolution, innovation, and digital tools
• Fluency in English