Kerja Sepenuh Masa, Senior Manager, Observability Architect di Nityo Infotech Federal Territory of Kuala Lumpur - Maukerja

Skills:

• 10+ years relevant experience in Cloud Architecture, Infrastructure, Operations, Observability, or Application Performance Management.
• 5+ years practical experience designing and governing enterprise observability platforms.
• Strong hands-on experience with Dynatrace, including APM, infrastructure monitoring, Kubernetes monitoring, dashboards, management zones, service mapping, and Davis AI capabilities.
• Experience integrating observability platforms with ServiceNow ITOM / Event Management / ITSM processes.
• Strong experience with logging platforms such as Elastic Stack, OpenSearch, or equivalent enterprise log analytics solutions.
• Experience with open-source monitoring and visualization platforms such as Prometheus, Grafana, and OpenTelemetry.
• Hands-on experience with Azure native monitoring services including Azure Monitor, Log Analytics, Application Insights, Network Watcher, Azure Managed Prometheus, and Azure Managed Grafana.
• Hands-on experience with Alibaba Cloud native monitoring services including CloudMonitor, Log Service (SLS), ActionTrail, ARMS, Managed Service for Prometheus, and related observability services.
• Strong understanding of Kubernetes, containers, microservices, APIs, network monitoring, distributed tracing, cloud networking, IAM, and security principles.
• Experience implementing AIOps, event correlation, anomaly detection, automated remediation, and self-healing operations.
• Experience working in enterprise or regulated environments is highly desirable.
• Relevant professional certifications such as Dynatrace Associate/Professional, Microsoft Azure Solutions Architect Expert, Alibaba Cloud Professional Architect, CKA, ITIL, SRE Foundation, or TOGAF will be an advantage.
• Sound understanding of IT partner ecosystem and partner collaboration in a multinational corporation.
• Experience in top-tier multinational corporation will be an advantage.
• Strong problem-solving and analytical skills.
• Excellent communication, stakeholder management, and collaboration skills.
• Ability to translate complex operational telemetry into actionable service reliability insights.
• Ability to operationalize disruptive technology services, including building implementation roadmaps for observability, AIOps, and self-healing automation.

Roles and Responsibilities:

Observability Architecture & Design

• Define and maintain enterprise observability reference architecture, standards, patterns, and governance across Group and Business Units.
• Design end-to-end observability for infrastructure monitoring, application performance monitoring, distributed tracing, logging, digital experience monitoring, network observability, and service health dashboards.
• Establish observability KPIs, SLOs, SLIs, error budgets, alerting principles, and service reliability reporting standards.
• Review solution designs and ensure observability requirements are embedded from architecture and delivery stages.

Dynatrace Platform Architecture

• Lead architecture and governance of Dynatrace as the enterprise observability platform.
• Design monitoring standards for applications, Kubernetes, virtual machines, databases, middleware, APIs, network services, and cloud-native services.
• Define Dynatrace tagging standards, management zones, dashboard patterns, service mapping, synthetic monitoring, real user monitoring, and Davis AI adoption.
• Drive platform configuration, onboarding patterns, operational dashboards, reporting, and observability data retention standards.

ServiceNow ITOM Integration

• Architect integration between Dynatrace and ServiceNow ITOM Event Management / ITOM Health capabilities.
• Design event correlation, alert enrichment, topology-aware service impact analysis, and automated incident creation workflows.
• Define noise reduction, deduplication, priority mapping, escalation, and operational ownership models.
• Support integration of observability insights into ITSM processes, command center dashboards, and operational reporting.

AIOps & Auto-Healing Automation

• Define and implement AIOps operating patterns for anomaly detection, predictive alerting, root cause identification, and closed-loop remediation.
• Design auto-healing workflows integrated with Dynatrace, ServiceNow ITOM, automation platforms, and cloud-native services.
• Identify repeatable operational failure patterns and convert them into automated remediation runbooks where appropriate.
• Drive continuous improvement to reduce manual intervention, alert fatigue, incident recurrence, MTTD, and MTTR.

Logging & Observability Data Platforms

• Architect centralized logging and log analytics solutions using Elastic, OpenSearch, cloud-native log services, and enterprise logging standards.
• Define log collection, normalization, enrichment, indexing, retention, access control, and cost governance standards.
• Establish patterns for correlation across logs, metrics, traces, events, configuration, and service topology.
• Ensure logging platforms support operational troubleshooting, security visibility, auditability, and compliance requirements.

Open Source Monitoring & Cloud Native Observability

• Design monitoring and visualization solutions using Prometheus, Grafana, OpenTelemetry, and related open-source monitoring platforms.
• Define observability patterns for AKS, Alibaba Cloud ACK, containers, microservices, APIs, service mesh, and DevOps pipelines.
• Establish metrics federation, dashboarding, alerting, and integration approaches with Dynatrace and enterprise platforms.
• Promote consistent instrumentation and telemetry standards across modern application architectures.

Azure & Alibaba Cloud Native Monitoring

• Define monitoring standards for Azure platform services including Azure Monitor, Log Analytics, Application Insights, Network Watcher, Azure Managed Prometheus, Azure Managed Grafana, Azure Advisor, and Azure Resource Health.
• Define monitoring standards for Alibaba Cloud services including CloudMonitor, Log Service (SLS), ActionTrail, ARMS, Managed Service for Prometheus, Security Center, and related observability and alarm services.
• Ensure cloud-native monitoring capabilities are integrated with enterprise observability, ITOM, incident, and reporting processes.
• Drive cost-aware telemetry design across Azure and Alibaba Cloud environments.

Security, Governance & Compliance

• Embed security-by-design, least-privilege access, data protection, and compliance requirements into observability architecture.
• Support audits, risk assessments, regulatory reviews, and evidence requirements related to monitoring, logging, and service reliability.
• Define guardrails for observability platform access, retention, data classification, dashboard sharing, and operational reporting.
• Maintain observability documentation, runbooks, standards, design patterns, and operational controls.

Stakeholder & Technical Leadership

• Act as the enterprise subject matter expert for observability, monitoring, logging, AIOps, and self-healing automation.
• Collaborate with Cloud Architecture, Cloud Engineering, Operations, Security, DevOps, Application, Service Management, and Business Unit teams.
• Mentor engineering and operations teams on observability best practices, platform onboarding, dashboarding, and incident reduction techniques.
• Drive observability transformation initiatives and promote SRE-aligned operational practices across the organization.

Financial and Non-Financial Measures:

• Monitor and optimize observability platform cost, telemetry ingestion, data retention, dashboard usage, and cloud-native monitoring spend.
• Improve monitoring return on investment by rationalizing tools, removing duplication, and improving platform adoption.
• Reduce operational cost through AIOps, automation, event correlation, and self-healing remediation.
• Define and report KPIs for service reliability, alert noise reduction, MTTD, MTTR, incident recurrence, platform availability, and automation coverage.
• Improve end-user experience, application performance visibility, service health transparency, and operational resilience.
• Ensure observability capabilities support business objectives, regulatory expectations, service quality, and operational risk reduction.
• Support vendor and partner engagement to maximize platform value, improve supportability, and reduce operational risk.

Communication Requirements Internal/External

Excellent communication skills both in writing and verbal – English essential

Internal:

• Collaborate with Cloud Architecture, Cloud Engineering, Operations, Security & Compliance, DevOps, Application, and Service Management teams.
• Engage with Finance, Procurement, IT Governance, and Business Units for cost, policy, platform adoption, and operational alignment.
• Provide regular updates to senior leadership on observability maturity, service reliability, AIOps adoption, automation coverage, and operational performance.

External:

• Liaise with Dynatrace, ServiceNow, Microsoft Azure, Alibaba Cloud, Elastic/OpenSearch, and strategic partner technical teams.
• Coordinate with vendors, managed service providers, and system integrators for solution delivery, platform integration, and operational improvements.
• Represent the organization in observability, AIOps, cloud operations, and industry best-practice discussions.