- Jalan Sultan Ismail Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa Front Desk Attendant, Gaji tinggi MYR 2,200 di Prescott Hotel Kuala Lumpur-Medan Tuanku Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- Minimum SPM / Diploma in Hospitality, Hotel Management, or related field.
- Prior experience in hotel front office, guest service, or customer service is an advantage.
- Familiar with PMS / hotel booking systems is preferred.
- Strong communication and interpersonal skills.
- Pleasant personality with a customer-focused attitude.
- Able to work on shifts, weekends, and public holidays.
- Good cash handling and basic administrative skills.
- Professional appearance with good grooming standards.
- Punctual, disciplined, and a team player.
- Malaysian Only
Tanggungjawab
- Process guest folios, collect payment and manage cash handling responsibilities.
- Print updated in-house, arrival, departure, and room status reports as and when required.
- Check all unresolved departures.
- Review service requests for arrivals.
- Handle guest requests and concerns promptly and with courtesy.
- Assist guests with any inquiries regarding hotel facilities, local entertainment, place of interest and attraction, restaurants or transportation.
- Maintain efficient and effective flow of information with guests and all internal departments.
- Maintain a professional and good working relationship with fellow team members and other departments.
- Effectively communicate with guests at all levels and represents the hotel in a professional manner.
- Has good self-discipline in maintaining punctuality and work ethics.
- Carries him/herself in a professional manner, courteous and polite at all times
- Maintains use of proper telephone etiquette, greetings, standard answer time and pleasantries
- Maintains excellent grooming and hygiene as per hotel grooming standards.
- Guests are met with a warm smile with appropriate greetings and addressed by name.
- Anticipate guest needs by ensuring that repeat guests’ requirements are met based on information obtained from Guest Profiles.
- Ensures that data entry in PMS is accurate such as guest profiles, room rates, market codes, billing instructions and payment methods.
- Ensures that cash float is managed according to the policies and procedures set.
- Makes courtesy calls in ensuring guests are comfortable and happy with the services received during their stay.
- Ensures that bills are posted and charged accurately.
- Prepares the check out folios for guests and ensures that bills are checked thoroughly, to avoid guest complaints or delay upon check out.
- Ensures that the check out process is efficient and that all guests’ bills are settled prior to guest leaving the hotel.
- Ensures that guest feedback forms are completed and filed accordingly.
- From time to time, he/she may be required to perform other duties or special projects as deemed fit by the management.
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut