Sepenuh Masa Support Engineer Jobs, in LanceSoft, Inc. Kuala Lumpur - Maukerja

Job Summary:

• We are looking for a Senior L3 Support Engineer with deep expertise in SWIFT Solutions (AMH/AMG/SAG) to provide production support and maintenance in a secure and high-compliance environment.
• The ideal candidate will have experience in Oracle Database, a strong understanding of financial message formats such as MTxxx and ISO20022, and be familiar with audit and security best practices

Key Responsibilities

• Provide Level 3 support for SWIFT applications (AMH/AMG/SAG) in a 24/7 mission-critical financial environment.
• Perform root cause analysis, incident resolution, and environment management for production systems.
• Ensure compliance with security policies including encryption, two-factor/multi-factor authentication, and audit readiness.
• Collaborate with infrastructure, security, and development teams to ensure smooth operations and deployments.
• Monitor system performance and support disaster recovery procedures as required.
• Maintain detailed documentation of system configurations, procedures, and incident resolutions.

Technical Skills & Requirements

• Mandatory Hands-on experience with SWIFT Solutions: AMH (Alliance Messaging Hub), AMG (Alliance Gateway), SAG (Secure Access Gateway)
• Strong knowledge of Oracle Database 19c
• Experience in high-security environments (e.g., financial institutions)
• Familiarity with audit processes, encryption standards, and multi-factor authentication (MFA)
• Knowledge of SWIFT message formats: MTxxx and ISO20022

Nice-to-Have

• Java Spring Boot development exposure
• Shell scripting for automation and support tasks