- Cyberjaya Selangor Malaysia
Working Location
Job Description
Responsibilities
Manage network incident tickets using ServiceNow within the committed SLA.
Implement Change requests such as Firewall Rules, VLAN Changes etc.
Network Monitoring on network performance, network health or bandwidth utilisation.
Manage Network Devices i.e. install, patch & backup network switches, access points, firewall.
Create and manage HARDWARE VENDOR or WAN Provider support tickets.
Troubleshoot Network Incidences and communicate with end user in implementing solutions.
Travel Required for Project Implementation.
Keeps up to date on technology supported by the network operations team and ensures familiarity with modern technologies that may be supported by the operations team in the future.
Participate in on Call and shift Rotation.
Document Network Changes using Word/VISIO etc.
Basic understanding of networking concepts (TCP/IP, routing, switching, wireless, DNS, DHCP).
Knowledge in Cisco and HP Aruba products.
Knowledge in one of the following key areas: WAN, LAN, Firewall, Wireless, Monitoring.
Knowledge with Managing Local Area Networks.
Hands-On experience in configuring network devices i.e. switch, firewall – hands on with HP Aruba is preferred.
Familiarity with network hardware and software.
Good communication and teamwork skills.
Good in documentation and use tools like Microsoft Word, PowerPoint and Microsoft Visio.
Talent development
Medical, Dental and Vision coverage
Flexible working hours
naavin,jayakumar@schott,com/*************
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