jobs in EQ Soft Sdn Bhd

Kerja Sepenuh Masa APAC Technology Support (ATS), Gaji tinggi MYR 2,000 di EQ Soft Johor - Maukerja

APAC Technology Support (ATS)

EQ Soft Sdn Bhd

MYR1,800 - MYR2,000 Sebulan

Sepenuh Masa

Johor Bahru, Johor

Kongsi
Simpan

Lokasi Kerja

  • Johor Bahru Johor Malaysia

Penerangan Kerja

Tanggungjawab

URGENT HIRING!

Requirements:

  • Fresh graduates are welcome to apply
  • Basic knowledge of customer service
  • Willing and able to work in shifts
  • Minimum qualification of SPM or Diploma
  • Fluent in English (spoken and written)
  • Basic IT knowledge
  • Able to work under pressure
  • Possess a good track record

Key Responsibilities:

  • Respond to client inquiries via phone and email in a timely and professional manner.
  • Provide end-user support and troubleshoot issues related to the company’s products and services.
  • Liaise with internal teams to ensure client issues are resolved promptly and effectively.
  • Log, monitor, and update all client inquiries and issues in the ticketing system.
  • Conduct customer training and provide guidance to ensure effective use of the company’s portal system.
  • Gather client feedback and contribute ideas to improve the platform, processes, and overall customer experience.

Job Type: Full-time

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

Peringatan Penting

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