Kerja Sepenuh Masa Senior Level 3 Systems - Network Engineer, Gaji tinggi MYR 18,000 di E-Commerce - Tax Federal Territory - Maukerja

Job Description

Technical Escalation & Support

• Act as the final technical escalation point for complex incidents and service requests.
• Perform advanced troubleshooting across servers, storage, networking, cloud platforms, and virtual environments.
• Conduct root cause analysis and implement long-term corrective solutions.
• Work with hardware and software vendors to resolve infrastructure-related issues. Provide technical mentoring and guidance to Level 1 and Level 2 engineers.
• Participate in major incident response and problem management activities.

Systems Administration

• Administer and support Microsoft Windows Server environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and Microsoft Entra ID.
• Administer Microsoft 365 services including:

>Exchange Online > Microsoft Teams> SharePoint Online>Intune

• Support and maintain Hyper-V and VMware virtualisation platforms.
• Monitor and maintain backup solutions including Veeam, Datto, and Microsoft 365 Backup.
• Perform server maintenance, patch management, upgrades, and health checks.
• Support storage infrastructure and business continuity solutions.

Network Administration

• Configure, maintain, and troubleshoot firewalls, switches, wireless infrastructure, and VPN technologies.
• Diagnose and resolve routing, switching, VLAN, wireless, and TCP/IP issues. Manage network security policies and access controls.
• Monitor network performance and recommend optimisation opportunities.
• Assist with infrastructure upgrades and network projects.

Documentation & Service Management

• Maintain accurate customer documentation and technical records.
• Ensure tickets are updated with clear diagnostics, actions, and resolutions. Participate in change management processes and scheduled maintenance activities.
• Follow Novo3 operational standards, security policies, and best practices.
• Contribute to continual service improvement initiatives and knowledge base development.

Requirements & Qualifications

Essential

• 7+ years' experience in Systems and Network Engineering, preferably within an MSP environment.
• Strong experience with Microsoft Windows Server administration.
• Advanced knowledge of Active Directory, Group Policy, DNS, DHCP, and Entra ID.
• Extensive Microsoft 365 administration experience.
• Experience managing Hyper-V and VMware environments.
• Strong networking knowledge including

VLANs>Routing & Switching>Firewalls>VPNs>Wireless networking>TCP/IP

• Experience with enterprise backup solutions including Veeam and Datto.
• Excellent troubleshooting and root cause analysis skills.
• Strong documentation and customer communication skills.
• Ability to work independently while managing multiple priorities.

Desirable

• Microsoft Azure administration experience.
• Experience with Microsoft Intune and Endpoint Manager.
• Exposure to Microsoft Defender and Microsoft security technologies.
• Experience with RMM and PSA platforms.
• PowerShell scripting and automation.
• Experience delivering infrastructure projects and migrations.
• Knowledge of cybersecurity frameworks and best practices.

Certifications (Preferred)

• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• VMware VCP
• Cisco CCNA or CCNP
• Fortinet NSE / FCP
• Sophos Certified Engineer
• Veeam Certified Engineer (VMCE)

Pay: RM8,500.00 - RM18,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person