Full Time Restaurant - Merchandise Supervisor Jobs, Salary up to MYR 4,000 in Ascent Family Holding Johor - Maukerja

Position Summary:

Supervise daily operations of the restaurant and outlet (front‐and‐back of house), managing teams (service crew, kitchen helpers), ensuring service & product standards, controlling merchandise/stock, coordinating with management for promotional activities.

Key Responsibilities:

• Oversee daily restaurant and merchandise outlet operations during shifts, including staff allocation, service quality, and guest satisfaction
• Supervise and train service and kitchen staff to ensure compliance with SOPs
• Monitor merchandise and retail stock, manage shrinkage, reorder supplies, and maintain display standards
• Manage customer feedback, resolve complaints, and ensure a high standard of service
• Ensure outlet cleanliness, hygiene, food safety, and proper merchandising presentation
• Involve in staff scheduling, rostering, stock ordering, inventory control, and promotional activities
• Possess good knowledge of the brand and work closely with management to lead the team, effectively communicating company goals and directives
• Develop and update SOPs, ensuring the team operates in line with the company’s objectives

Requirements:

• Diploma or Degree in Hospitality, Business, or related field preferred, or proven supervisory experience in F&B/retail
• Minimum 1-2 years of experience supervising F&B or retail teams, with a strong understanding of service standards and merchandising principles
• Strong leadership, communication, and multitasking skills
• Good numerical and stock-control ability, with the capacity to analyse sales and inventory figures
• Flexible to work shifts, weekends, and public holidays

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person