Full Time Operations Executive Jobs, in Pickle Social Club Kuala Lumpur - Maukerja

• Has a strong attention to details.
• Is eager to immerse yourself in various aspects and willing to get your hands dirty by delving into areas needed for smooth operations and quality customer service.
• Has excellent communication skills and a love for the community.
• Is resourceful, organised, meticulous and has the ability to quickly adapt to change.
• Is able to work independently, but also able to organize and coordinate all operational efforts (team player as well).
• Has the ability to prioritise and multi-task within a fast-paced environment.
• Has excellent communication skills with good command of English, and be able to work with a wide range of personalities.

JOB OVERVIEW

We are looking for someone who has a passion for PSC culture and brand and is interpersonally savvy with a strong business acumen and have the ability to creatively solve problem. Our ideal Operations Executive must be able to promote the culture of welcoming and motivating our members. A passionate hands-on approach to managing the operation with a “get-it-done” attitude is expected.

ROLES & RESPONSIBILITIES

• Day-to-Day Operations & Customer Service Management
• Run great shifts at Pickle Social Club (PSC) with a commitment of 4-5 shifts a week.
• Provide high-level customer service and exceptional hospitality to members, greeting and assisting members with bookings, packages or other matters, and responding to customers’ inquiries and feedback, whilst also providing support to PSC coaches on the scheduling matters.
• Create an elevated experience environment where PSC members feel comfortable spending time at the premises.
• Resolve issues and members’ complaints and user experience in a positive and timely manner. And most importantly able to confidently manage conflict in high pressure situations.
• Operations Executions
• Manage the repairs, upkeep and maintenance of all facilities at PSC with priority and good sense of judgement.
• Maintain PSC's courts quality of aesthetic, appearance, atmosphere and culture.
• Assist in planning and executing continuous maintenance and upgrading of facilities and amenities at PSC.
• Enforce facility and safety rules and regulations set by the management.
• Inspect all the equipment on a weekly basis and keep the Operations Manager informed of conditions of the equipment and studio.
• Communicate any maintenance needs that are or could interfere with members experience to the management, and help oversee proper and prompt fixing.
• Community Engagement & Events
• Assist in the planning, organisation and execution of events and community engagement initiatives, including social events and campaigns.
• Support the execution of internal and external marketing initiatives aimed at increasing membership, customer acquisition and community engagement.
• Foster positive relationships with PSC members and coaches to increase community participation and brand loyalty.
• Contribute ideas and support the development of community outreach programs aligned with PSC’s mission and vision.
• Administrative & Operational Assistance
• Collaborate with the coaches and marketing team to implement efficient scheduling, streamline members communication and facility management processes.
• Be an active member of the operations team providing various stakeholders’ feedback and contributing ideas for product growth, continuous improvement, member acquisition and retention.
• Assist with inventory management, ensuring that stock levels of products and supplies are properly maintained.
• Provide administrative support.