Kerja Sepenuh Masa Desktop Engineer, Gaji tinggi SGD 2,600 di OPUS IT SERVICES PTE LTD Southwest (Singapore) - Maukerja

Employment Type: 2-Year Renewable Contract

Salary: $2,500 – $2,600

Location: Tuas

Working Hours
Monday – Friday

• 8:00 AM – 5:00 PM
• 8:30 AM – 5:30 PM (Rotating Shift)

Minimum Qualification: Nitec / Local Polytechnic Diploma

Job Summary

We are looking for a Desktop Engineer to provide onsite IT support and deliver excellent end-user experience. This role is responsible for supporting end-user computing, managing IT assets, handling incident management, and ensuring smooth day-to-day IT operations while meeting service level agreements (SLAs).

Key Responsibilities

• Provide onsite IT support and deliver excellent customer service to end users and IT service teams.
• Troubleshoot end-user computing issues and provide timely resolution for hardware and software-related incidents.
• Manage incident tickets from assignment to closure, including investigation, troubleshooting, and providing temporary or permanent solutions.
• Provide regular status updates and ensure tickets are closed accurately upon completion.
• Assist users with the basic usage of software applications and hardware peripherals.
• Perform basic administrative support, IT asset management, and routine IT housekeeping activities.
• Maintain asset records, incident logs, and system configurations, while preparing reports when required.
• Identify root causes of issues and communicate effectively with internal teams, end users, and third-party vendors.
• Ensure service delivery meets agreed Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
• Manage the desktop lifecycle, including asset tracking, device deployment, application installation, user migration, decommissioning, and disposal.
• Ensure compliance with site and global operational procedures, security policies, health & safety standards, and information security requirements.
• Provide hands-and-feet support to Global IT service teams when required.
• Support and maintain meeting room devices, including audio-visual (AV) equipment and systems.
• Manage end-user device onboarding and offboarding activities.
• Continuously improve the overall end-user IT support experience.

Requirements

• Nitec or Diploma in IT or a related discipline.
• Minimum 1 year of IT support experience.
• Experience in Desktop Support, End User Support, Helpdesk, or IT Infrastructure Support.
• Good troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Experience working in a manufacturing environment will be an added advantage.

If you enjoy providing hands-on IT support and delivering excellent end-user experience, we'd love to hear from you!

Pay: $2,500.00 - $2,600.00 per month

Work Location: In person