Kerja Sepenuh Masa, Duty Manager di Katerina Hotel Johor - Maukerja

Company Description Katerina Hotel is a modern, full-service hotel offering 188 luxurious guest rooms, including a range of suites to suit both leisure and business travelers. Rooms are furnished with refined, contemporary décor and equipped with amenities such as electronic keycard locks, bedside control panels, IDD telephones, in-room safes, and individually controlled air conditioning. Guests enjoy conveniences including a mini bar, coffee and tea making facilities, hair dryers, and message signaling systems for a comfortable and efficient stay. The hotel also features an Executive Business Centre and a swimming pool, providing additional options for work, relaxation, and recreation. Katerina Hotel is dedicated to delivering a high standard of service and comfort to a diverse guest profile.

Role Description The Duty Manager is a full-time, on-site position based at Katerina Hotel in Batu Pahat. This role oversees daily hotel operations during assigned shifts, ensuring smooth front office activities, efficient guest check-in and check-out, and prompt resolution of guest requests and issues. The Duty Manager coordinates with housekeeping, maintenance, food and beverage, and other departments to uphold service standards and room readiness. Responsibilities include monitoring staff performance, supporting team members, handling escalated guest concerns, and maintaining safety and security procedures throughout the property. The role also involves supervising cash handling, preparing shift reports, and assisting with implementation of hotel policies and service improvements.

Qualifications

• Experience in hotel operations or hospitality management, preferably in a supervisory or Duty Manager role.
• Strong leadership and team coordination skills, with the ability to guide and support front-line staff.
• Excellent guest service, problem-solving, and conflict resolution abilities.
• Effective communication skills in English and relevant local languages, with professional interpersonal skills.
• Ability to manage multiple tasks under pressure while maintaining attention to detail and service quality.
• Basic understanding of front office systems, reservation platforms, and cash handling procedures.
• Knowledge of safety, security, and emergency procedures within a hotel environment.
• Willingness to work shifts, weekends, and public holidays as required by hotel operations.
• Diploma or degree in Hospitality Management or a related field is an advantage; equivalent experience will be considered.
• Professional, customer-focused attitude and commitment to maintaining high service standards.